Management Skills for Administrative Professionals

Management Centre Europe (MCE)
Management Skills for Administrative Professionals
Management Skills for Administrative Professionals
November 19th, 2024

Overview

Learn more

The role of an administrative professional is changing fast. You need new skills to manage time, priorities, projects, conflicts & colleagues

Highlights
• Learn how to manage change and plan for the future
• Use critical thinking skills to proactively reach new goals
• Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner

Key competencees
• Time management
• Conflict management
• Critical thinking
• Emotional intelligence
• Communication skills
• Assertiveness skills

The Right Programme for you

You are an experienced administrative professional. You need to expand your management skills as your role is changing. You are expected to plan, be assertive and get things done in today's business world.

Typical Participants:
• Admin Professionals 

Learn, Practice and Use

•  Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
•  Clearly and confidently communicate and negotiate to manage conflicts and achieve results
•  Apply emotional intelligence and effective listening practices in your role
•  Use strategic diplomacy to handle office politics, difficult people and demanding situations
•  Manage your time and priorities in a very busy working world
•  Proactively use critical thinking skills to achieve team goals
•  Be more assertive by using verbal and non-verbal tools
•  Identify and support different working style preferences with new tools
•  Learn the key management skills you need as an executive assistant today

Programme Modules

What will you learn and practice?

Management Skills for Administrative Professionals is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former administrative and management experience in international companies.

7 Programme Modules:

1 – Learning Objectives
• Manage changing roles and responsibilities when working with bosses, peers, team members, and customers
• Meet dynamic work expectations through proactively managing time and priorities
• Communicate and negotiate with clarity and confidence to achieve results and manage conflicts

2 – Manage Change
• Use personal change management to work more effectively with and through others
• Bring about change even when faced with resistance
• Apply a systematic approach to plan and engage others in the change process

3 – Manage Roles, Responsibilities and Teamwork
• Manage roles, responsibilities, and authority to meet goals
• Identify and support differing work style preferences using new skills and best practices
• Recognize and proactively use critical thinking to support achievement of team-based goals

4 – Manage Time and Priorities
• Establish a systematic and efficient approach to work using prioritization and time management strategies
• Identify strategic uses of technology to manage information and better utilize time
• Evaluate current roles and responsibilities to identify activities that can be delegated

5 – Manage Relationships And Communication
• Use emotional intelligence and effective listening practices to prepare to be an effective colleague, partner and leader
• Apply assertive communication using verbal and nonverbal behaviours
• Exhibit confidence and influence using teste presentation models

6 – Managing Negotiations And Conflicts
• Define the sources of conflict in the workplace
• Employ strategic diplomacy to handle office politics,difficult people and demanding situations
• Negotiate to empower self and others to achieve goals

7 – Action Plan
• Review a comprehensive list of new management skills and strategies learned and practiced throughout the program
• Reflect on best practices that will be applied in the near or long term

Associates

Rajeev Aggarwal

Nadia Rao

Lukasz Wieczorek

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’s OPEN ENROLMENT PROGRAMMES

What time does the programme start and finish?
MCE programmes start at 9:00 and finish at 17:00. Lunch is a 1-hour break and there are two coffee breaks too. On the last day, the programme finishes at 16:30 as we know a lot of people have to catch planes and trains.

What should I wear (dress code) when participating in an MCE Programme?
Most participants wear Business Casual clothes. A formal business suit is not necessary.

Are there MCE approved/recommended hotels?
Yes, each programme has recommended hotels that have the best rates. We include details of these hotels in your registration pack.

Are meals included? I don’t eat certain food. Can I order special meals?
Lunch is provided every day and we always organize a buffet so you have a good choice of foods to cater for different needs.

Are there evening activities?
Your evenings are free, although there some exceptions (e.g. On the MCE Leadership Development Programme there is an activity on day 3)

Is there a free Wi-Fi?
For programmes at MCE in Brussels, there is free Wi-Fi throughout the building. For other locations, the services can vary, but in most locations we have organized free Wi-Fi.

What level of English do I need to take part in an MCE Programme?
MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and network with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

Will I get a certificate at the end of the programme?
Yes, a certificate of attendance is provided to you upon successful completion of the programme.


CONTENT OF MCE’S OPEN ENROLMENT PROGRAMMES

Are MCE programmes certified by an official body/organization?
10 of MCE’s top selling programmes are approved by Project Management Institute and you can find more information on these programmes here.

What is the MCE approach to learning and development?
All of MCE’s Open Enrolment programmes are based on MCE’s FEEL-THINK-DO and 70-20-10 principles to enable effective learning transfer.

Who designs MCE programmes?
Our Portfolio team together with the core MCE Senior Associates design all of our programmes based on the ROPES model.

Are MCE’s Programmes practical?
MCE’s programmes are all designed to allow to practice what you have learnt. So you will have lots of time to practice, practice and practice.

 

REGISTRATIONS, PAYMENTS AND FEES

Are VAT rates included in the price?
The price advertised in this page is VAT excluded and applicable to clients and companies legally based in the European Union.

All clients outside the European Union (EU), e.g. Middle East, Africa, Asia and America, are exempt from VAT rates. For them, the price advertised here is the final price to be paid.

  • One exception: Training Programmes in France. All clients (inside or outside the European Union) following training programmes in France are liable to 20% VAT rates in all cases.

When are VAT rates applicable to me?
In the case of clients and companies legally based in the European Union, VAT rates will be added to the price in the following cases:

  • If the client is a natural person (B2C) without a VAT number. 21% VAT applicable.
  • If the training programmes runs in France: 20% VAT applicable.
    • Also applicable to clients outside the European Union (EU)
    • Except when
      • The client is VAT-exempt
  • If the client is legally registered in Belgium (independent from where in Europe the training programme is followed): 21% VAT applicable.
    • Except when:
      • The client attend the training programme in France: 20% VAT applicable instead.
      • The client is VAT-exempt
    • If the client does not provide a corporate VAT number or does not have any VAT number: 21% VAT applicable (Only applicable to clients in the EU).

I don’t have approval from my finance team yet, can I make a tentative registration?
Yes, simply contact us and we will hold a place for you.

Is hotel accommodation included in the programme fee?
No, participants are expected to arrange their own accommodation and travel. The Programme fee covers the programme attendance, materials, lunches & refreshments.

Does MCE give discounts or grants for individual registrations?
MCE works mostly with companies and organizations and we can provide corporate deals for group bookings or preferred supplier deals. If you would like to discuss a corporate deal, we will be happy to talk to you.

Can I pay with my corporate credit card?
Yes, you can. We accept VISA, Mastercard and Amex.

Does MCE have corporate deals/frameworks available?
Yes, we have. Please contact us for more information.

Can I cancel or change my booking free-of-charge?
At MCE, we understand that business people have commitments and changes do happen. So you can cancel or change your registration up to 21 days before the programme starts without any fees or charges. After that date, you will need to pay full fees, but you are allowed to transfer once to a new programme date.

 

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

http://phone+3225432120

Leading SelfClassroom Programme

REGISTER NOW

Dates & Locations

19 May – 21 May 25 (Vienna)

03 Nov – 05 Nov 25 (Milan)

Duration

3 Day(s)

Price

€2295
excl. VAT*

Brochure Download

Programme Brochure (PDF)

RECOMMEND THIS PROGRAMME

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Available as an in-company programme

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