Employee Experience Management: Getting your Employees engaged again

Management Centre Europe (MCE)
Employee Experience Management: Getting your Employees engaged again
Employee Experience Management: Getting your Employees engaged again
December 20th, 2024

Overview

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This Programme is available as an InCompany Solution. For more information contact the team at [email protected]

You already know that tomorrow’s workplace and talent market will be different.

Talent demands a new way of working. Many employees want to structurally blend working at the office, home, or even in the park (or a beach in Bali!). They prefer personal development and recognition over a ‘predictable career’. They want to engage with colleagues. Expand their potential. Make the world a better place.

Meanwhile, uncertainty and complexity are on the rise. And your business needs to become less fragile. Continuously reshape the organization and workforce to whatever new challenges appear on the horizon. Increase flexibility by reducing the fixed office footprint and introducing a bit more hotdesking and digitalization. Or even a swanky all-staff off-site (in Bali?).

In this new reality, HR needs to provide more than a stable job and a pension scheme.

As an HR leader, you need to reshape the concept of work itself. The workflow, the employee experience, perhaps even the way your office looks and functions.  

This programme shows you how to best approach this. Through a case-based approach, we’ll explore how to create:

  • a differentiated employee experience that attracts, develops and retains the right talent;
  • a hybrid workflow that blends on-site, at-home and on-the-road into a balanced, effective mix.
  • employee-friendly workspaces that increase productivity, connectedness and overall well-being while encouraging behaviours that are aligned to your company objectives.

 

The Right Programme for you

  • Experienced HR managers and executives who want to help create a high-performance employee experience.
  • Business leaders who are ready to look beyond the traditional rules of employee engagement and achieve their business goals through remarkable employee experiences.

Learn, Practice and Use

After taking this programme, you will be more able to:

  • navigate the rational, emotional, aspirational and social aspects of employee satisfaction, engagement and motivation.
  • formulate clear and actionable employee experience standards for every stage of the employment journey. 
  • examine your company’s workflow orthodoxies and re-determine where and when work sh/could be done.
  • create @office, @home and @ontheroad workspaces that foster productivity, connectedness and wellbeing.
  • get leadership team buy-in and support for your ‘employee experience’ efforts.
  • measure and demonstrate progress in terms that are relevant to the business, while continuously creating opportunities to improve. 
  • use diagnostics to understand how your department or function currently operates, identify how you would like your function to operate and conduct a three month follow up to identify the changes you have implemented from the courses.

 

Programme Modules

What will you learn and practice?

This 4-session programme is highly interactive and will include ‘real cases’ from organizations that recently re-imagined their employee experience, workflow and office reality. 

While introducing a practical framework for action, the programme largely focuses on the ‘application’ of the new insights you gain to your situation. 

You will use metrics to guide implementation, create a roadmap for change and measure the impact of new ideas presented in the courses. 

MODULE 1 

Principles of employee experience management

  • How the right employee experience creates engagement and business results.
  • The employee experience framework as a step-by-step action guide.
  • How to plan your employee experience programme.

MODULE 2

Working with employee insights 

  • The importance of rational, emotional, aspirational and social employee insights.
  • Case: The Europe HQ Experience: Describing employee insights.
  • Individual work: Prototyping first employee insights in your business.
  • Group discussion: Individual employee insight prototypes. 
  • How to further refine and validate first employee insights.
  • How to communicate employee insights to the rest of the business.

MODULE 3

Setting experience standards

  • The role of employee experience basics, delighters and career highlights.
  • Case: The Europe HQ Experience: making experience standards actionable.
  • Application: Prototyping first employee experience standards in your business.
  • Group discussion: Individual experience standard prototypes. 
  • You can’t do it all: simplify and prioritize employee experience standards.
  • A practical guide to introduce employee experience standards to the organization.

MODULE 4

The new workplace/flow

  • The natural hybrid workflow vs. the traditional office orthodoxy. 
  • How the work environment can influence behaviour.
  • CASE: The London City Project: Crafting the post-covid office.
  • Application: Prototyping a new workflow/office for your company.
  • Group discussion: Individual workflow/office prototypes. 
  • You will get it wrong: how to use experimentation and measurements to continuously improve.
  • How to gain support for your new workflow/office ideas to the business.

MODULE 5 

Implementing the new employee experience reality

  • Crafting an employee experience programme that your leadership teams are willing, skilled and able to support.
  • How to measure and demonstrate the impact of an ‘upgraded’ employee experience. 
  • Application: develop your personal employee experience action plan. 

PRE AND POST SELF-ASSESSMENT

To truly tailor your experience and ensure you’ll get the maximum value of any new insights, the programme’s content will be reinforced with two self-assessments:

  • Before the first programme session, you’ll evaluate how your business manages the employee experience today.
  • At the end of the programme, you’ll describe how you would like your company to operate in the future.

Combined with the contents of the programme, these two measurements give you a first starting point to measurably improve the employee experience in your organization.

OPTIONAL SUPPORT

For those interested, two optional implementation reviews can be organized to discuss progress and longer-term achievements (which can be part of a third measurement). 

  • MCE experts can provide personalized coaching to help you apply the insights and frameworks from the programme in your business.  
  • A customized version of the programme can be delivered to inspire your HR teams or help them act on their employee experience ambitions.
  • In case you want truly in-depth support, our specialists and trusted partners are available to provide hands-on assistance in (re)designing your employee experience and or workflow/offices.

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’s OPEN ENROLMENT PROGRAMMES

What time does the programme start and finish?
MCE programmes start at 9:00 and finish at 17:00. Lunch is a 1-hour break and there are two coffee breaks too. On the last day, the programme finishes at 16:30 as we know a lot of people have to catch planes and trains.

What should I wear (dress code) when participating in an MCE Programme?
Most participants wear Business Casual clothes. A formal business suit is not necessary.

Are there MCE approved/recommended hotels?
Yes, each programme has recommended hotels that have the best rates. We include details of these hotels in your registration pack.

Are meals included? I don’t eat certain food. Can I order special meals?
Lunch is provided every day and we always organize a buffet so you have a good choice of foods to cater for different needs.

Are there evening activities?
Your evenings are free, although there some exceptions (e.g. On the MCE Leadership Development Programme there is an activity on day 3)

Is there a free Wi-Fi?
For programmes at MCE in Brussels, there is free Wi-Fi throughout the building. For other locations, the services can vary, but in most locations we have organized free Wi-Fi.

What level of English do I need to take part in an MCE Programme?
MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and network with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

Will I get a certificate at the end of the programme?
Yes, a certificate of attendance is provided to you upon successful completion of the programme.


CONTENT OF MCE’S OPEN ENROLMENT PROGRAMMES

Are MCE programmes certified by an official body/organization?
10 of MCE’s top selling programmes are approved by Project Management Institute and you can find more information on these programmes here.

What is the MCE approach to learning and development?
All of MCE’s Open Enrolment programmes are based on MCE’s FEEL-THINK-DO and 70-20-10 principles to enable effective learning transfer.

Who designs MCE programmes?
Our Portfolio team together with the core MCE Senior Associates design all of our programmes based on the ROPES model.

Are MCE’s Programmes practical?
MCE’s programmes are all designed to allow to practice what you have learnt. So you will have lots of time to practice, practice and practice.

 

REGISTRATIONS, PAYMENTS AND FEES

Are VAT rates included in the price?
The price advertised in this page is VAT excluded and applicable to clients and companies legally based in the European Union.

All clients outside the European Union (EU), e.g. Middle East, Africa, Asia and America, are exempt from VAT rates. For them, the price advertised here is the final price to be paid.

  • One exception: Training Programmes in France. All clients (inside or outside the European Union) following training programmes in France are liable to 20% VAT rates in all cases.

When are VAT rates applicable to me?
In the case of clients and companies legally based in the European Union, VAT rates will be added to the price in the following cases:

  • If the client is a natural person (B2C) without a VAT number. 21% VAT applicable.
  • If the training programmes runs in France: 20% VAT applicable.
    • Also applicable to clients outside the European Union (EU)
    • Except when
      • The client is VAT-exempt
  • If the client is legally registered in Belgium (independent from where in Europe the training programme is followed): 21% VAT applicable.
    • Except when:
      • The client attend the training programme in France: 20% VAT applicable instead.
      • The client is VAT-exempt
    • If the client does not provide a corporate VAT number or does not have any VAT number: 21% VAT applicable (Only applicable to clients in the EU).

I don’t have approval from my finance team yet, can I make a tentative registration?
Yes, simply contact us and we will hold a place for you.

Is hotel accommodation included in the programme fee?
No, participants are expected to arrange their own accommodation and travel. The Programme fee covers the programme attendance, materials, lunches & refreshments.

Does MCE give discounts or grants for individual registrations?
MCE works mostly with companies and organizations and we can provide corporate deals for group bookings or preferred supplier deals. If you would like to discuss a corporate deal, we will be happy to talk to you.

Can I pay with my corporate credit card?
Yes, you can. We accept VISA, Mastercard and Amex.

Does MCE have corporate deals/frameworks available?
Yes, we have. Please contact us for more information.

Can I cancel or change my booking free-of-charge?
At MCE, we understand that business people have commitments and changes do happen. So you can cancel or change your registration up to 21 days before the programme starts without any fees or charges. After that date, you will need to pay full fees, but you are allowed to transfer once to a new programme date.

 

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

http://phone+3225432120

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