Employee Experience Management: Getting your Employees engaged again (Live Online)

Management Centre Europe (MCE)
Employee Experience Management: Getting your Employees engaged again (Live Online)
Employee Experience Management: Getting your Employees engaged again (Live Online)
April 10th, 2024

Overview

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This Programme is available as an InCompany Solution. For more information contact the team at [email protected]

You already know that tomorrow’s workplace and talent market will be different.

Talent demands a new way of working. Many employees want to structurally blend working at the office, home, or even in the park (or a beach in Bali!). They prefer personal development and recognition over a ‘predictable career’. They want to engage with colleagues. Expand their potential. Make the world a better place.

Meanwhile, uncertainty and complexity are on the rise. And your business needs to become less fragile. Continuously reshape the organization and workforce to whatever new challenges appear on the horizon. Increase flexibility by reducing the fixed office footprint and introducing a bit more hotdesking and digitalization. Or even a swanky all-staff off-site (in Bali?).

In this new reality, HR needs to provide more than a stable job and a pension scheme.

As an HR leader, you need to reshape the concept of work itself. The workflow, the employee experience, perhaps even the way your office looks and functions.  

This programme shows you how to best approach this. Through a case-based approach, we’ll explore how to create:

  • a differentiated employee experience that attracts, develops and retains the right talent;
  • a hybrid workflow that blends on-site, at-home and on-the-road into a balanced, effective mix.
  • employee-friendly workspaces that increase productivity, connectedness and overall well-being while encouraging behaviours that are aligned to your company objectives.

 

The Right Programme for you

  • Experienced HR managers and executives who want to help create a high-performance employee experience.
  • Business leaders who are ready to look beyond the traditional rules of employee engagement and achieve their business goals through remarkable employee experiences.

Learn, Practice and Use

After taking this programme, you will be more able to:

  • navigate the rational, emotional, aspirational and social aspects of employee satisfaction,  engagement and motivation.
  • formulate clear and actionable employee experience standards for every stage of the employment journey. 
  • examine your company’s workflow orthodoxies and re-determine where and when work sh/could be done.
  • create @office, @home and @ontheroad workspaces that foster productivity, connectedness and wellbeing.
  • get leadership team buy-in and support for your ‘employee experience’ efforts.
  • measure and demonstrate progress in terms that are relevant to the business, while continuously creating opportunities to improve. 
  • Use diagnostics to understand how your department or function currently operates, identify how you would like your function to operate and conduct a three-month follow-up to identify the changes you have implemented from the courses.

 

Programme Modules

What will you learn and practice?

This 4-session programme is highly interactive and will include ‘real cases’ from organizations that recently re-imagined their employee experience, workflow and office reality. 

While introducing a practical framework for action, the programme largely focuses on the ‘application’ of the new insights you gain to your situation. 

You will use metrics to guide implementation, create a roadmap for change and measure the impact of new ideas presented in the courses. 

MODULE 1

Principles of employee experience management

  • How the right employee experience creates engagement and business results.
  • The employee experience framework as a step-by-step action guide.
  • How to plan your employee experience programme.

MODULE 2

Working with employee insights

  • The importance of rational, emotional, aspirational and social employee insights.
  • Case: The Europe HQ Experience: Describing employee insights.
  • Individual work: Prototyping first employee insights in your business.
  • Group discussion: Individual employee insight prototypes. 
  • How to further refine and validate first employee insights.
  • How to communicate employee insights to the rest of the business.

MODULE 3

Setting experience standards

  • The role of employee experience basics, delighters and career highlights.
  • Case: The Europe HQ Experience: making experience standards actionable.
  • Application: Prototyping first employee experience standards in your business.
  • Group discussion: Individual experience standard prototypes. 
  • You can’t do it all: simplify and prioritize employee experience standards.
  • A practical guide to introduce employee experience standards to the organization.

MODULE 4

The new workplace/flow

  • The natural hybrid workflow vs. the traditional office orthodoxy. 
  • How the work environment can influence behaviour.
  • CASE: The London City Project: Crafting the post-covid office.
  • Application: Prototyping a new workflow/office for your company.
  • Group discussion: Individual workflow/office prototypes. 
  • You will get it wrong: how to use experimentation and measurements to continuously improve.
  • How to gain support for your new workflow/office ideas to the business.

MODULE 5

Implementing the new employee experience reality

  • Crafting an employee experience programme that your leadership teams are willing, skilled and able to support.
  • How to measure and demonstrate the impact of an ‘upgraded’ employee experience.
  • Application: develop your personal employee experience action plan.

PRE AND POST SELF-ASSESSMENT

To truly tailor your experience and ensure you’ll get the maximum value of any new insights, the programme’s content will be reinforced with two self-assessments:

  • Before the first programme session, you’ll evaluate how your business manages the employee experience today.
  • At the end of the programme, you’ll describe how you would like your company to operate in the future.

Combined with the contents of the programme, these two measurements give you a first starting point to measurably improve the employee experience in your organization.

OPTIONAL SUPPORT

For those interested, two optional implementation reviews can be organized to discuss progress and longer-term achievements (which can be part of a third measurement). 

  • MCE experts can provide personalized coaching to help you apply the insights and frameworks from the programme in your business.  
  • A customized version of the programme can be delivered to inspire your HR teams or help them act on their employee experience ambitions.
  • In case you want truly in-depth support, our specialists and trusted partners are available to provide hands-on assistance in (re)designing your employee experience and or workflow/offices.

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’S LIVE ONLINE PROGRAMMES

What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.

 

Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.

 

What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.

 

What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.

 

Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.

 

Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.

 

Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).

 

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

 

What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.

 

How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.

 

I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.

 

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

 

What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

 

Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

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