Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure
June 3rd, 2020

Overview

Why attend this programme?

Set priorities and learn to control chaos in the workplace

Welcome to chaos—otherwise known as the world in which we all work today. Register to this training programme and get proven solutions for managing chaos and minimising its negative impact.

Your immediate takeaway:

  • Discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control
  • Learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise
  • Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity
  • Practise techniques for analysing and resolving problems and learn to strategically communicate your solutions

This management training course combines proven-by-practice methods with new insights and ideas that will grow your decision-making and pressure management skills. You will gain a wider perspective of working in dynamic work environments through breakout sessions, exercises, and case applications.

You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

Who should attend?

If you are a business professional facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty, this programme is right for you.

How will you benefit?

After participating in this programme, you will grow your chaos management skills & competencies and be able to:

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically

 

During the programme you will:

  • Network and learn with a diverse group of peers from different industries and countries in an international environment
  • Develop a personal action plan to implement back at work
  • Learn and practise new skills using real-business-world examples and exercises over 2 interactive days

Programme Details

What will you learn and practice?

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure – Live Online is a 4-lesson hands-on training programme. The programme will be led by an experienced facilitator with former management experience in international companies.

Learning Objectives

  • Define the Chaos That You Can Control
  • Make Decisions Based on a Multifaceted Analysis of the Problem
  • Determine the Order of Tasks Based on Importance and Urgency
  • Practice Assertive Communication to Manage Shifting Priorities
  • Identify One or Two Tools That Are Most Applicable to the Situation

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure – Live Online Course Outline:

LESSON ONE
Welcome to Chaos

  • Ask Questions to Determine the Impact of Organizational Challenges on Both
  • Managers and Employees
  • Identify the Sources of Chaos That Managers and Employees Can Reduce,
  • Clarify, or Eliminate

Problem Solving

  • Generate Multiple Creative Ideas Quickly
  •  Identify the Real/Root Causes of a Problem or Issue
  • Organize a Large Number of Ideas into Natural Groupings in Order to
  • Understand a Problem
  • Choose a Tool to Address the Chaos from the Case Study

LESSON TWO
Priority Planning and Decision Making

  • Analyze Four Aspects of a Situation or of Team Capability as a Way to
  • Determine Priorities
  • Identify How to Close the Gap Between the Current Situation/Problem and
  • the Desired Situation/Solution
  • Evaluate Risk with the Use of Three Questions
  • Use the Priority Matrix to Determine Activities to Support Your Decision

LESSON THREE
Planning Daily Work

  • Establish a Daily Plan for Completion of the Most Important Priorities
  • Accurately Estimate How Long It Takes to Do Things
  • Differentiate Between “Necessary” and Unnecessary” Interruptions

Communication Skills for Managing Chaos

  •    Define Assertive and Strategic Communication
  •     Respond Assertively and Strategically When Priorities Shift or Conflict
  •     Develop an “I” Statement to Use When Provoked or When Presented with a
  •     Difficult Situation
  •     Complete a Task Despite Changes, Interruptions, and Chaos

LESSON FOUR
Communication Skills for Managing Chaos (cont’d)

  •     Define Assertive and Strategic Communication
  •     Respond Assertively and Strategically When Priorities Shift or Conflict
  •     Develop an “I” Statement to Use When Provoked or When Presented with a
  •     Difficult Situation
  •     Complete a Task Despite Changes, Interruptions, and Chaos

Practical Information

How many sessions will I attend? How long are the sessions?

Depending on the programme, you will attend 3 or 4 sessions which will each be a few days apart.

The sessions are 3 hours long, with a 15-minute coffee break.

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded an MCE Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

Questions?

View our Frequently Asked Questions (FAQ) for Live Online programmes.

The MCE Team is ready to answer any questions you have. Please contact us by phoneemailcontact form or even website chat. We would be happy to talk to you!

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’S LIVE ONLINE PROGRAMMES

What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.

 

Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.

 

What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.

 

What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.

 

Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.

 

Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.

 

Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).

 

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

 

What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.

 

How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.

 

I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.

 

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

 

What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

 

Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

Leading Business

Dates & Locations

15 Jun – 18 Jun 20 (Live Online)
Live Online

10 Aug – 19 Aug 20 (Live Online)
Live Online

Duration

4 sessions of 3 hours on:
15 Jun, 14.00 – 17.00CET
16 Jun, 14.00 – 17.00CET
17 Jun, 14.00 – 17.00CET
18 Jun, 14.00 – 17.00CET
10 Aug, 14.00 – 17.00CET
12 Aug, 14.00 – 17.00CET
17 Aug, 14.00 – 17.00CET
19 Aug, 14.00 – 17.00CET

Price

€1950
excl. VAT*

Brochure Download

Book Reviews

Events

Success Stories

Press Releases


X