Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure (Live Online)

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure (Live Online)
April 24th, 2024


Learn more

Set priorities and learn to manage and leverage chaos in your workplace

• Gain hands-on experience applying tools to set priorities and adjust to changing demands
• Practice techniques for analysing and resolving problems and learn to strategically communicate your solutions

Key Competences:
• Priority setting skills
• Time management
• Decision-making skills
• Creativity skills
• Managing interruptions
• Influencing skills

The Right Programme for you

You are a business professional who faces expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty. Get the skills you need to cope.

Typical Participants:

• Managers 
• Business Professionals

Learn, Practice and Use

Identify positive outcomes from chaotic environments
• Clarify and leverage or eliminate chaos within your control
Set priorities for all your activities
Focus and act decisively when priorities shift
Use tools to problem-solve and select a course of action
• Manage interruptions and conflicts with greater ease
• Communicate your needs strategically 
• Leverage resources to help you tackle challenging situations
Generate creative solutions to chaotic problems
Create a daily action plan to stay focused
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Modules

What will you learn and practice?

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure is a  hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

5 Programme Modules:


1- Asking Key Questions

  • Describe the effects of change on managers and employees.
  • Define personal and group goals in a dynamic environment.
  • Understand how to get a grip on a chaotic environment through asking key questions.
  • Employ the Problem Statement and Gap Analysis as tools to identify the problem, address it, and articulate it to others.

2 – Priority-Planning and Decision-Making Tools

  • Examine and select tools for planning priorities.
  • Identify root causes of problems or issues.
  • Manage competing priorities.
  • Generate creative solutions to problems.
  • Organize ideas to firmly grasp a problem’s critical components.

3 – Planning Your Work

  • Use the Priority Grid to apply against your weekly tasks.
  • Create a Weekly Work Plan for completion of the most important priorities.
  • Implement best practices for time management.
  • Manage interruptions and distractions.

4 – Influencing and Communication Skills

  • Identify your communication’s purpose.
  • Understand your audience.
  • Craft your message to appeal to your audience.
  • Implement best practices for improving your influencing communications.
  • Avoid team miscommunications.

5 –  Action Planning

  • Reassess the source(s) of chaos you identified.
  • Evaluate and complete your Action Plan.
  • Present your Action Plan to a partner for feedback.


“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany


“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany


“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy


“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark



What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.


Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.


What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.


What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.


Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.


Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.


Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).


What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.


What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.


How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.


I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.


Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.


What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.


Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

Leading Business

Dates & Locations

29 Apr – 30 Apr 24 (Live Online) GO
Live Online

14 Oct – 15 Oct 24 (Live Online)
Live Online

02 Dec – 03 Dec 24 (Live Online)
Live Online


29 Apr - 30 Apr 24

4 sessions of 3 hours on:
29 Apr, 09:00 – 12:00CET
29 Apr, 14:00 – 17:00CET
30 Apr, 09:00 – 12:00CET
30 Apr, 14:00 – 17:00CET

14 Oct - 15 Oct 24

4 sessions of 3 hours on:
14 Oct, 09:00 – 12:00CET
14 Oct, 14:00 – 17:00CET
15 Oct, 09:00 – 12:00CET
15 Oct, 14:00 – 17:00CET

02 Dec - 03 Dec 24

4 sessions of 3 hours on:
02 Dec, 09:00 – 12:00CET
02 Dec, 14:00 – 17:00CET
03 Dec, 09:00 – 12:00CET
03 Dec, 14:00 – 17:00CET


excl. VAT*

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