MCE Week: Managing People & Conflicts

MCE Week: Managing People & Conflicts
January 6th, 2025

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Learn to inspire your team, strengthen emotional intelligence, and handle conflict in a professional manner. You will also learn to delegate tasks effectively and keep your team on track to achieve real results.

HIGHLIGHTS;

• Learn key models to manage conflict in business including:

-The “Model to Disagree” (to turn conflict into discussions)

-The P.U.R.R model (for understanding)

-The 5-step approach (to map conflicts)

• Determine your own personal style profile and gain insights into the strengths and limitations of your profile.

• Identify and build on the strengths of your team's culture.

• Develop a specific personal plan for applying what you learn.

KEY COMPETENCES:

• Motivation, delegation and giving feedback

• Emotional intelligence

• Ethical leadership

• Conflict management

• Understanding real interests

• Turning disagreements into positive business discussions

The Right Programme for you

You have been faced with conflict in your team, department or organization and you need to develop the right skills to manage it effectively and positively successfully through clear communication, a cooperative attitude and commitment to shared goals.

• Managers

• Senior Managers

Learn, Practice and Use

• Motivate every member of your team,even if they are very different

• Resolve conflict more effectively in a wide variety of situations

• Get more done by using the best delegation techniques for each situation

• Turn difficult people and poor performers into team players

• Win the cooperation and trust from people in your organization

• Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully

• Recognize the underlying causes of conflict in business

• See the difference between disagreement and conflict

• Map conflict using a five-step approach

• Identify ways to develop flexible responses to personal and professional conflicts

• Turn disagreements into positive discussions by applying the “Model to Disagree”

• Know how trust is lost and regained during disputes

Book Reviews

Events

Success Stories

Press Releases


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