Overview
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Deliver More, Achieve Faster: Practical Tools for Government Managers
Feeling misunderstood, overwhelmed by deadlines, or limited by traditional approaches to problem-solving? As a government manager, you face constant challenges in communication, collaboration, time management, and creative solutions. This programme tackles these head-ons, equipping you with the skills to communicate clearly, facilitate focused meetings, build strong relationships with colleagues and clients, prioritize tasks effectively, think creatively to solve complex challenges, write concise reports, and deliver impactful presentations. By addressing these key issues, this programme empowers you to become a more effective leader in today's demanding public sector.
Highlights
· Interactive Role-Playing Activities: Engage in practical scenarios to apply learning in real-world contexts.
· Group Discussions: Collaborate with peers to explore challenges and share insights.
· Practical Tools and Techniques: Equip yourself with immediately applicable skills to enhance managerial efficiency.
Key Competences
· Communication Skills
· Interpersonal Skills
· Organization and Time Management
· Problem-Solving Abilities
· Meeting Facilitation
· Presentation Skills
· Reporting
The Right Programme for you
You are a government manager at all levels or aspiring to progress in your career to a managerial position.
Levels:
· Business Professionals
· New Managers
· Managers
· Senior Managers
Learn, Practice and Use
· Learn effective communication and conflict resolution skills to enhance collaboration.
· Develop advanced time management and organizational techniques for increased productivity.
· Master problem-solving approaches to tackle complex challenges.
· Conduct meetings that achieve clear objectives and maintain engagement.
· Deliver impactful presentations that influence decision-making.
· Craft reports that are clear, concise, and informative for diverse audiences.
· Sharpen interpersonal skills for effective team collaboration and customer service.
· Apply practical tools and techniques immediately to improve managerial efficiency.
Programme Modules
What will you learn and practice?
This programme provides government managers at all levels with practical tools and techniques to enhance efficiency, accuracy, and productivity in their daily responsibilities. Through interactive sessions, role-playing activities, and group discussions, participants will:
· Develop Exceptional Communication Skills: Enhance clarity in written and verbal communication, practice active listening, and learn conflict resolution strategies.
· Sharpen Interpersonal Skills: Improve team collaboration, elevate customer service interactions, master delegation techniques, and refine prioritization skills.
· Master Organization and Time Management: Acquire advanced time management techniques and enhance organizational skills.
· Discover Innovative Problem-Solving Approaches: Develop skills to tackle difficult situations with creativity and confidence.
· Conduct Effective Meetings: Learn techniques for conducting meetings that achieve clear objectives and maintain participant engagement.
· Proficiency in Delivering Presentations: Acquire skills to deliver impactful presentations that effectively communicate findings and recommendations.
· Craft Effective Reports: Learn best practices for crafting clear, concise, and informative reports tailored to diverse audiences.
Programme Modules:
1. Effective Communication and Conflict Resolution:
• Communicate clearly and confidently
• Resolve conflicts constructively for a more collaborative team environment.
2. Interpersonal Skills for Collaboration and Customer Service:
• Develop strong relationships with colleagues and clients.
• Collaborate effectively and deliver exceptional public sector service.
3. Advanced Time Management and Organization:
• Master practical tools to prioritize tasks and manage time effectively
• Organize your workload to achieve maximum productivity.
4. Innovative Problem-Solving Techniques:
• Think creatively to generate innovative solutions to complex challenges
• Go beyond traditional approaches in problem solving for impactful results.
5. Effective Meeting Facilitation:
• Guide meetings toward clear communication and engagement
• Ensure efficient discussions and achieve desired outcomes.
6. Impactful Presentation Skills:
• Deliver clear, concise, and persuasive presentations
• Captivate your audience using the latest tools and techniques.
7. Crafting Clear and Informative Reports:
• Communicate complex information in a concise and well-organized format
• Deliver key messages effectively to stakeholders through powerful reports.
Testimonials
“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”
Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany
“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”
Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany
“Very interesting topics, international and multicultural environment. Very professional coach.”
Alessandro Foresio, Vice President, Logic S.p.A., Italy
“The subjects covered were extremely relevant and gave input to my personal development.”
Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark
FAQ
ABOUT MCE’S LIVE ONLINE PROGRAMMES
What are MCE’s Live Online programmes?
MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.
Who facilitates MCE’s Live Online programmes?
A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.
What will I do during the Live Online sessions?
During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.
Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.
During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.
What are the technical requirements for my computer?
The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.
Why can’t I join on a tablet or mobile phone?
Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.
Can I join on Wi-Fi?
We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.
Why do I need a headset?
An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.
Your headset should have the following characteristics:
- USB connection, with plug-and-play capability (i.e., with the software driver included)
- A built-in microphone with noise-cancelling capabilities
- Clear digital stereo headphone audio
A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.
Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?
Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).
What do I need to do in order to connect to the sessions?
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.
What are the interactive features used during Live Online programmes?
You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online programme.
How far in advance do I need to register for a Live Online programme?
The earlier the better. That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.
I registered for a Live Online programme; why haven’t I heard from you?
After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.
Will I get a certificate at the end of the programme?
After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.
What level of English do I need to take part in an MCE Live Online programme?
MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.
Security and Data Privacy
- Each participant uses a unique, system-generated Login ID via Internet email.
- Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.
The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!
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