Learn to motivate your team with emotional intelligence, delegate tasks, and manage conflicts. And learn about the opportunities, tools, risks and rewards of AI and implement an AI strategy in your organization.
Module 1 (3 Days)
Successfully Managing People
Key Competencies
- Motivation, delegation and giving feedback
- Managing conflicts
- People management skills
- Emotional intelligence
- Ethical leadership
Learn, Practice and Use
- Motivate every member of your team—even if they are very different
- Adjust your management and personal style to the needs of different situations
- Resolve conflict more effectively in a wide variety of situations
- Get more done by using the best delegation techniques for each situation
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from people in your organization
- Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
- Use positive and corrective feedback to turn problem employees around and maximize productivity
Full Module details
The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioural clues to determine others’ personal styles
- How to work more effectively with other personal profiles
Motivation
- Employee motivation factors and their impact on behaviours and work settings
- How to tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
Conflict Management
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
Module 2 (2 Days)
Essentials of Artificial Intelligence (AI) for International Managers
Key Competencies
- Understanding AI
- AI and Ethical decisions
- Impact of AI on people
- CVP and AI
- Managing AI projects
- HR management and AI
Learn, Practice and Use
- Understand What AI is and how it’s already part of your work and personal life
- Increase your awareness of the future possibilities of generative AI
- Explore the potential impact of AI on your organization—both pro and con
- Increase your credibility with data-driven decisions and skill development plans
- Adopt typical AI paths for different levels/functions: the technology and people sides
- Explore AI: The potential rewards, pitfalls and the crucial need for ethics and governance
- Communicate the value proposition of an AI solution for both customer and business needs
- Collaborate on an AI solution using a business case
- Craft a vision for the future and begin building your own AI Action Plan
Full Module details
Module 1: Overview of AI
Define Artificial Intelligence and Discuss Examples
Recognize what’s underneath Chat GPT and how it works
Understand AI Terminology including “Machine Learning”, “Predictive Modeling”, and Algorithms
Articulate components of AI Solutions and Techniques We Use for Business Problems
Explore Use Cases: Job Titles/Categories, Situations and Opportunities
Recognize AI Trends and Emerging Applications and Capabilities
Module 2: Different Paths Toward Adoption
Explore Four Business Contexts and the Types of AI Solutions Used to Address Them
Understand the Goals and Activities that are Included in Typical AI Adoption Journeys
Recognize the People Side of AI Adoption and How Jobs May or Will Change
Appreciate the Risks and Rewards of AI Adoption
Module 3: Assessing Your Resources
Recognize the Business Environment and Conditions Required for AI Success
Acknowledge the Essential Skills Needed to Participate in AI Initiatives
Assess Your Skills and Identify Success Factors You Can Leverage When Adopting AI
Consider Options for Filling Individual and Team AI Skill Gaps
Module 4: Designing Solutions
Identify Business Problems That May Have an AI Solution
Develop an Algorithm and Identify the Data Needed to Create an AI Solution
Study Relatable Scenarios to Understand Customer Value Propositions in AI
Identify What the User Experience (UX) Has to Do With AI
Complete an AI Solution Design and Present the Business Case
Module 5: Acting in Alignment – Ethics and Governance
Recognize AI Integration as a Change Initiatives: Aligning with Strategic Objectives
Articulate the Crucial Need for Organizations to Establish AI Governance Oversight of AI
Appreciate the Need for Humans to Test Solutions to Ensure They Work as Intended
See the Broad Scope of AI Governance: Going Above and Beyond Existing Governance
Understand Regulatory Agencies and the Law That’s Rapidly Addressing Guardrails on the Ethical and Legal Use of AI
Module 6: Putting it All Together – Your AI Action Plan
Choose What You Can Do, Whether Individual Contributor, Manager or Leader, to Get Started With AI
Use The ENGAGE Framework for AI Adoption to Build a “Getting Started” Action Plan
Share the Actions You Will Take First
Dates & Locations
2 Dec – 6 Dec (London)
Duration
5 Day(s)
Price
€3995
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