The introduction of ChatGPT in 2022 has companies scrambling to figure out how to incorporate new AI
technologies in their processes.

AI has infiltrated our lives in many ways outside of the workplace—such as our shopping experiences on Amazon, ads on Facebook, and choices of what to watch next on Netflix. But an August 2023 AMA and MCE survey found that many, and perhaps most, U.S. companies are not ready for this disruptive technology. While employees are largely receptive to AI,
companies lack strategic planning, governance, and training, our survey discovered.

How companies are (not) using AI
A Google search can unearth many articles about how companies are using AI. Aside from customer-facing applications, com-panies across sectors are deploying AI to improve operational and administrative efficiency. Some are using AI-powered accounts receivable applications to extract data from invoices, match them with purchase orders, assess credit risk, follow up on overdue debts, forecast cash flow, and update the ledger in real time—in short, to automate work that previously required sizable teams. In some HR departments, AI is screening candidates, streamlining onboarding, monitoring compliance, and assisting in performance management. In a few cases, AI-driven bots are even hiring and firing employees.
AMA/MCE surveyed 457 members and nonmembers in August 2023, targeting individual contributors (30%), managers (40%), and senior leaders (30%) currently employed in the private or government sectors. Despite the examples of how some companies are using AI, the survey results revealed a very different reality. Many, and perhaps most, are falling behind.

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