This OnDemand Course contains the following lessons:

Resolving Conflict in the Workplace
Acquire techniques to manage conflict proactively and effectively.

Coaching for Performance
Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

Delegation for Growth and Development
Learn to identify what can be delegated and to whom—and how to ensure the success of what has been delegated.

The Manager’s Role During Change
Build knowledge and skills to help you define change management, identify the need for it and discover your role as a change leader.

Managing Resistance to Change
Learn specific communication tactics to drive change and address employee doubts about change.

Leveraging Feedback to Strengthen Employee Commitment
Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

Squashing Workplace Negativity
Get insights and techniques to lead individuals or teams out of negative cycles and create positive cultures based on personal accountability.

Doing More with Less: How to Motivate and Reward Your Overworked Staff
Explore key ingredients for strengthening employee commitment, engagement and career satisfaction—without increasing pay.

Difficult Performance Reviews: Turn Painful Conversations into Positive Results
Get step-by-step advice for conducting performance discussions in a way that invites balanced participation, stays true to your message, focuses on performance and reduces defensiveness.