Get the key skills you need to manage and motivate your team, and to delegate and to become a great all-round manager. You will also quickly synthesize qualitative data, analyse the impact, and make informed decisions.
Module 1 (2 Days)
Essentials of Management
Key Competencies
- Becoming a great manager
- Delegation strategies
- Coaching skills
- Communication skills
- Motivating your team
- Performance management
Learn, Practice and Use
- Understand your management roles and responsibilities
- Improve communication with your team & set expectations for you and your direct reports
- Adapt your management style to meet the needs of individual team members
- Communicate organizational goals that get results
- Apply delegation strategies to increase productivity and motivation
- Use effective coaching techniques to maximize your team’s performance
- Recognize different types of work conversations
- Define the goals of performance management
- Understanding and using the conversational triangle in your management role
- Practice delegation discussion in role plays
- Share your knowledge and challenges with your peers and MCE’s highly experienced faculty
Full Module details
Defining Your Role as a Manager
- Discovering the qualities and abilities required for effective management
- Identifying the roles and responsibilities managers perform
- Exploring the contextual issues and challenges that new managers face today
Continuous Performance Management
- Defining the goal of performance management
- Identifying the process and challenges
- Practicing the skills of performance management
Module 3: Communication: Conducting Effective Work Conversations
- Describe the importance of communication to effective management.
- Recognizing the qualities of effective communication.
- Understanding the process of communication and the barriers that can derail it.
- Recognizing different types of work conversations.
- Identifying the two key conversation skills.
- Understanding and utilizing the conversational triangle
Coaching for Performance
- Identifying the importance of and requirements for coaching
- Learning the micro-skills of effective coaching
- Confronting problem behaviours in a tactful manner
- Using the AMA Guide to manage a coaching discussion
- Differentiating between coaching and disciplining
Building a Motivational Climate
- Recognizing the manager’s role in employee motivation
- Exploring important elements of the motivational process
- Utilizing managerial practices for building a motivational climate
Delegating for Growth and Development
- Describing the types of delegation that managers can engage in
- Identify the importance of, and the barriers to, effective delegation
- Assessing your current delegation practices and their challenges
- Recognizing what can and can’t be delegated
- Identifying the phases of effective delegation
- Practicing delegation discussion
Module 2 (2 Days)
Developing your Analytical Skills
Key Competencies
- Analytical thinking
- Making decisions using data
- Creating short presentations
- Organizing, collecting and evaluating data
- Making recommendations
Learn, Practice and Use
- Identify relevant information
- Research and organize data from multiple sources in the right formats
- Categorize data for analysis before starting
- Make difficult decisions involving qualitative data
- Perform analysis from multiple perspectives
- Recognize patterns and determine what they mean for your business
- Evaluate the evidence to identify the best opportunity or most rational solution
- Communicate findings and recommendations clearly in a brief presentation
- Presenting conclusions graphically Use 2×2 grids and SWOT analyses to evaluate ideas and analyse strategies
- Share your knowledge and challenges with your peers and MCE’s highly experienced faculty
Full Module details
Analytical Skills and Data Analysis
• Identifying core analytical skills
• Exploring the challenges of collecting, evaluating, and presenting information
• Describing the steps in the analytical process: plan, analyse, conclude
The Planning Phase
• Defining the purpose of the analysis
• Improving your analytical skills by clarifying relevant issues: Why? Who? What are the options, benefits, and risks?
• Identifying issues that are essential for comprehensive understanding
• Deciding on an approach for an analysis project
• Creating a data collection plan for obtaining information
The Analysis Phase
• Organising, collecting, and evaluating data via graphic tools
• Performing affinity grouping to aggregate unstructured data into categories
• Using a 2×2 grid and SWOT analysis to evaluate ideas and analyse strategies
• Determining risks and performing cost-benefit analysis
• Evaluating data and addressing information gaps
The Conclusion and Reporting Process
• Understanding the characteristics of valid conclusions
• Getting from conclusions to recommendations
• Presenting conclusions graphically
Telling Your Story
• Utilizing tools, tips, and techniques to present your story to multiple audiences
• Creating and delivering a brief presentation that inspires and persuades
Dates & Locations
27 May – 30 May (Barcelona)
12 Aug – 15 Aug (Prague)
6 Oct – 9 Oct (Dubai)
Duration
4 Day(s)
Price
€3495
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