Get the key skills to motivate teams, grow your emotional intelligence, delegate & manage conflict professionally. Get the key project management skills you need to succeed in your management role today.
Module 1 (3 Days)
Successfully Managing People
Key Competencies
- Motivation, delegation and giving feedback
- Managing conflicts
- People management skills
- Emotional intelligence
- Ethical leadership
Learn, Practice and Use
- Motivate every member of your team—even if they are very different
- Adjust your management and personal style to the needs of different situations
- Resolve conflict more effectively in a wide variety of situations
- Get more done by using the best delegation techniques for each situation
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from people in your organization
- Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
- Use positive and corrective feedback to turn problem employees around and maximize productivity
Full Module details
The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioural clues to determine others’ personal styles
- How to work more effectively with other personal profiles
Motivation
- Employee motivation factors and their impact on behaviours and work settings
- How to tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
Conflict Management
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
Module 2 (2 Days)
Essentials of Project Management
Key Competencies
- Project management skills
- Stakeholder management
- Change management
- Using key PM tools
- Managing resources & costs
- Risk management
Learn, Practice and Use
- Learn the difference between projects and operations
- Explore the purpose and processes of project management
- Understand the roles, responsibilities and needs of project team members
- Learn and apply critical project management tools
- Identify stakeholders, their relationships to each other and how these relationships affect projects positively and negatively
- Recognize stakeholder issues within your organization
- Identify and apply critical communication tools and protocols
- Learn how to manage resources, costs and hours
- Plan for potential risks in your project
Full Module details
Getting Your Hands Around Project Management
- Distinguish Between a Project and Operations
- Recognise the Factors That Contribute to Project Success or Failure
- Identify the Framework for Project Management
Getting It Off the Ground
- Recognise the Value of Knowing Why/How a Project Is Important to the Organization and to You
- Explain the Elements of a Charter and Its Relevance to Initiating a Project
- Identify Stakeholders and Their Roles on a Project
Planning the Work
- Apply Techniques to Define the Work to Be Done
- Identify and Apply Techniques to Estimate Needed Resources, Cost, and Hours for the Project
- Apply Techniques to Schedule the Project
- Identify Roles and Responsibilities for the Project
- Plan for Potential Risks to the Project
Working the Plan
- Build an Effective Status Report
- Recognise the Types and Purposes of Meetings
- Identify Action Items and Issues
- Recognise the Importance of Managing Change
Putting It to Bed
- Contribute to the Lessons Learned Database
- Identify the Project Records and Files That Must Be Archived for Historical Purposes
- Describe a Project Closure Checklist
Dates & Locations
6 May – 10 May (Paris)
23 Sep – 27 Sep (Brussels)
7 Oct – 11 Oct (Frankfurt)
4 Nov – 8 Nov (Paris)
Duration
5 Day(s)
Price
€3995
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