The Experience of Being a Manager

• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others

Values

• Values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourself and in others

Personal Styles

• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioural clues to determine others’ personal styles
• How to work more effectively with other personal profiles

Motivation

• Employee motivation factors and their impact on behaviours and work settings
• How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees

Conflict Management

• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles for better conflict management
• Use different conflict resolution styles in different situations

Delegation

• Different delegation styles: How and when to use them
• Determine the appropriate delegation style for employees and situations

Understanding Organizational Culture and Subculture

• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture

Emotional Intelligence

• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy

Ethical Leadership

• Identify your group’s values
• Your vision for ethical leadership

Action Planning

• Develop a specific plan for applying what you’ve learned back on the job
• Identify people who can support your action plans

Time Management Is Self Management

• Shift Focus from Managing Time to Managing Self
• Identify Typical Time Wasters
• Identify Personal Strengths and Development Opportunities to Control Time

Planning for Success

• Define Goals Based on Your Role
• Establish Important and Valid Priorities
• Create a Realistic and Productive Schedule
• Use a Robust Planning Process to Analyse and Review Plans

When “They” Cause the Problem

• Attend Meetings with Purpose and Add Value
• Set Clear Expectations with Colleagues, Customers, and Your Boss
• Manage Interruptions from Others

Concentration, Focus and Organization

• Build both Productivity and Efficiency
• Re-evaluate Multitasking Strategies
• Overcome Procrastination
• Manage Technological Distractions

Creating Boundaries and Balance

• Prioritize and Choose Activities to Balance Life and Work
• Create Your Own “No” Script