Defining Your Role as a Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management

Module 3: Communication: Conducting Effective Work Conversations

• Describe the importance of communication to effective management.
• Recognizing the qualities of effective communication.
• Understanding the process of communication and the barriers that can derail it.
• Recognizing different types of work conversations.
• Identifying the two key conversation skills.
• Understanding and utilizing the conversational triangle

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviours in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Utilizing managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Identify the importance of, and the barriers to, effective delegation
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Identifying the phases of effective delegation
• Practicing delegation discussion

Basic Accounting Concepts

• The Importance of the Accounting Equation
• The Accrual Process
• The Difference Between Accounting Profit and Cash Flow

Understanding Financial Statements

• Understand the Purpose of and Terminology Associated with the Following Financial Statements
• Income Statement or Profit and Loss Statement (P&L):
  • Balance Sheet
  • Statement of Retained Earnings
  • Cash Flow Statement
• Prepare a Set of Simple Financial Statements
• Understand the Accounting Process, from the Recording of Business Transactions to the Preparation of Financial Statements
• Understand How Various Business Transactions Affect the Financial Statements

Reviewing an Annual Report

• Various Components of an Annual Report
• Importance of Notes in Evaluating Financial Statements
• External Auditor’s Role and the Significance of the Opinion Letter

Evaluating a Company’s Financial Statements

• Calculate the Key Financial Ratios Using the Financial Statements
• Use Financial Ratios to Evaluate:
  • An Organization’s Liquidity, Leverage and Profitability
  • The Performance of an Organization as Compared to Its Competitors’
  • An Organization’s Performance Compared with Budgeted Goals
• ​​Identify Sources of Financial Information Beyond the Financial Statements
• Use the Dupont Formula to Evaluate Management Performance
• Use the Concept of Economic Value Added (EVA(R)) and Cash Flow Return on Investment (CFROI) to Determine if a Segment of an Organization Is Adding Value to the Business

Improving Profitability Through Cost Analysis and Profit Planning

• Differentiate Between Fixed and Variable Costs
• Help Your Organization Improve Profitability Through the Use of:
  • Break-Even Analysis
  • Contribution Margin Analysis
  • Direct Costing in Appropriate
  • Understand Traditional Cost Accounting and Its Limitations
  • Understand the Relevance of Activity-Based Costing in Today’s Business Environment

Capital Expenditure Analysis

• Distinguish Between Capital Expenditure Budgets and Operating Budgets and Understand the Function of the Capital Budget
• Understand Why Cash Has a Time Value
• Recognize and Apply Different Methods of Evaluating Capital Expenditure and Monitoring Project Performance

Budgeting More Effectively

• Understand the Role of Budgeting and Issues That Budgets Can Solve
• Understand the Budgeting Process
• Identify Different Types of Budgeting Systems in Use Today
• Analyze Budgets for Different Purposes
• Recognize and Apply Different Methods of Evaluating and Monitoring Operating Performance