Customer Service

Customer Service Excellence: How to win and keep customers

Providing customer service excellence is what will keep your customers coming back.

Face-to-Face programme

FAQs

What are the training timings and are there any breaks during the day?

All MCE training programmes are scheduled from 9:00am to 5:00pm each day. There is a lunch break at 12:30pm of 1 hour and coffee breaks.

You can plan to finish each day at 5:00pm (except for the last day of the training, that you will finish at 16.00)

Who will be delivering the training programme? Are they experts?

Yes, all MCE Facilitators are experienced business people with more than 15 years corporate experience. They are experts and understand your business issues.

Do you provide any visa support?

Yes, MCE will provide you with a Visa Letter to support your application to the Embassy. You will be able to download your visa application letter on the MyMCE platform

Will I receive a Certificate after attending the programme?

Yes you will receive an MCE Certificate if you have attended all the days on the programme. If you miss some of the classes, you will not be eligible for the Certificate.

Is lunch included?

Yes lunch is included each day. Depending on the training venue,  there will be a buffet or 3-course meal. There are various choices available and there is always a Halal option available. If you have special dietary requirements please let us know in advance (e.g. dairy intolerance etc.)

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