EDITOR’S PICK

Value Human Intelligence When Planning AI Strategy

With the advent of artificial intelligence applications such as ChatGPT in 2023, what will be their future in the workplace? As businesses contemplate whether they should incorporate AI into their processes, leaders must account for how their employees want to use this technology. 

MCE surveyed executives to discover that many companies are not ready to take the best advantage of AI. As detailed in the cover article, while many companies across sectors are deploying AI to improve operational and administrative efficiency, there are even more that are falling behind. Smaller firms were only slightly less likely to leverage AI than midsize and large firms, suggesting that while larger firms may have the resources needed to onboard AI more quickly, smaller ones make up for this by being nimbler. However, in addition to relatively low uptake, respondents appeared to harbor a limited view of AI’s potential, contrasting with marketplace realities. Only about a third believed AI will impact all major functions across the company. 

Tomas Chamorro-Premuzic does a deep dive on how AI is affecting our personal and work lives. He says that while AI can be used to amplify human potential and address societal challenges, the key lies in our ability to strike a balance between innovation and ethics. 

Antony Cousins lays out a roadmap for how companies can deploy AI using such guidelines as margins and stakeholder value. 

Chris Kuntz says when it comes to AI, companies need to find a balance between technology integration and a worker-driven approach. 

In facing the future with AI, you can look to MCE to help you build the expertise and employee confidence you need to successfully integrate it into your own business processes.