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Mini MBA in Retail Banking

Driving Growth, Innovation & Customer-Centricity in the Banking Industry

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The Key Issues

The banking industry is undergoing rapid transformation. Digital disruption, evolving customer expectations, sustainability concerns, and new competitors are reshaping the financial landscape.

  • Are you struggling to keep up with rapid digital transformation? The rise of AI, big data, and digital banking is changing customer expectations and competitive dynamics.
  • Is customer experience becoming a challenge? Customers today demand seamless, personalized, and digital-first banking experiences. Failing to adapt means losing market share.
  • How do you ensure profitability while navigating new regulations, ESG priorities, and fintech competition? Banks must innovate while staying compliant and financially sustainable.
  • Are branches still relevant? The role of physical branches is shifting—successful banks are rethinking their strategy for customer engagement and sales growth.

This programme equips you with the strategic, financial, and innovation-driven skills needed to lead in today’s dynamic banking world. You will learn how to implement digital transformation strategies, improve customer experience, drive revenue growth, and position your bank for long-term success.

Leadership in Retail Banking

Banking Strategy & Industry Trends

Financial Acumen in Banking

Key Competences​

Commercial Excellence & Customer Experience

Innovation & Digital Transformation

Driving Change in Banking

The Right Programme for You

This programme is designed for banking professionals and leaders looking to stay ahead in a rapidly evolving industry. You will benefit if you:

  • Need to navigate digital transformation and understand the impact of AI, big data, and fintech disruptors.
  • Are responsible for customer experience, innovation, and driving business growth in retail banking.
  • Lead a sales, marketing, finance, or operations team and need strategies to boost profitability and engagement.
  • Want to future-proof your banking career by mastering cutting-edge industry trends and strategies.
  • Business Professionals
  • New Managers
  • Managers
  • Senior Managers

Highlights

Cutting-Edge Banking Trends – Explore AI applications, big data, ESG banking, and digital transformation.

Real-World Strategy & Execution – Gain actionable insights on CX transformation, marketing, and revenue growth.

Innovative Leadership & Change – Learn how to lead banking transformation, optimize branch performance, and drive results.

Learn, Practice and Use

  • Develop leadership skills tailored to the banking industry – Lead teams effectively in an evolving financial landscape.
  • Understand the future of banking – Identify key global trends, fintech competition, and digital transformation priorities.
  • Enhance financial decision-making – Strengthen profitability, risk management, and operational efficiency.
  • Refine your commercial excellence skills – Build customer-centric marketing campaigns and leverage digital sales tools.
  • Create a compelling customer value proposition – Design products and services that differentiate your bank.
  • Lead strategic change – Implement innovation frameworks and drive transformation in banking organizations.

Programme Details

The Mini MBA in Retail Banking is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

  • Leading in a Changing Banking Landscape – Discovering your leadership style and adapting to different styles for success
  • Building High-Performance Banking Teams – Engaging, motivating, and retaining talent
  • Influencing & Stakeholder Management – Navigating internal and external banking relationships
  • Retail Banking Trends 2024/2025 – Technology, innovation & sustainability (ESG)
  • Banking’s Future Competitors & Priorities – Fintechs, big tech, and evolving customer needs
  • Strategic Formulation & Execution – Aligning business models with market realities
  • The Customer Value Proposition (CVP) – Defining and delivering value effectively
  • Innovation in Banking – How AI, big data, and partnerships shape the future
  • Understanding Financial Statements in Banking – Profitability, risk, and key performance metrics
  • Cost Optimization & Revenue Growth – Strategies for financial efficiency
  • Risk Management & Compliance – Navigating banking regulations and financial risks
  • Data-Driven Decision Making – Leveraging analytics for financial strategy
  • The Power of Customer Experience (CX) in Banking – The driver of profit and loyalty
  • Sales & Marketing in Banking – Strengthening branding, digital engagement, and customer acquisition
  • Digital Sales & Mobile Banking – Engaging customers in a digital-first world
  • Customer Journey & Empathy Mapping – Placing the customer at the center of the banking strategy
  • The Future of Branch Banking – Redefining physical branches in a digital landscape
  • Implementing New Strategies Successfully – Turning insights into action
  • Overcoming Resistance to Change – Managing stakeholder expectations and challenges
  • Change Leadership in Banking – Leading teams through transformation
  • Final Reflections & Action Plan – Defining next steps for professional and organizational impact
  • Programme Wrap-Up – Key takeaways and commitment to applying new knowledge
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Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Upcoming Programmes

Choose your preferred learning solution

Face-to-Face
5 days
€4,295

Date
Location
Attendance Fee
Status
03 Aug – 07 Aug 2026
London, City Centre
€4,295
Scheduled
Register
02 Nov – 06 Nov 2026
Vienna, City Centre
€4,295
Early bird · 10% off
Register & save

Live Online
12 sessions
€4,295

Date
Sessions
Attendance Fee
Status
05 Oct – 09 Oct 2026
10 sessions · CET
  • Mon 05 Oct 09:00 – 12:00
  • Mon 05 Oct 14:00 – 17:00
  • Tue 06 Oct 09:00 – 12:00
  • Tue 06 Oct 14:00 – 17:00
  • Wed 07 Oct 09:00 – 12:00
  • Wed 07 Oct 14:00 – 17:00
  • Thu 08 Oct 09:00 – 12:00
  • Thu 08 Oct 14:00 – 17:00
  • Fri 09 Oct 09:00 – 12:00
  • Fri 09 Oct 14:00 – 17:00
€4,295
Scheduled
Register

In-Company
This programme is available as an In-Company solution for you teams.

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
I am interested in training for
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Date
Location
Attendance Fee
Status
03 Aug – 07 Aug 2026
London, City Centre
€4,295
Scheduled
Register
02 Nov – 06 Nov 2026
Vienna, City Centre
€4,295
Early bird · 10% off
Register & save

Date
Sessions
Attendance Fee
Status
05 Oct – 09 Oct 2026
10 sessions · CET
  • Mon 05 Oct 09:00 – 12:00
  • Mon 05 Oct 14:00 – 17:00
  • Tue 06 Oct 09:00 – 12:00
  • Tue 06 Oct 14:00 – 17:00
  • Wed 07 Oct 09:00 – 12:00
  • Wed 07 Oct 14:00 – 17:00
  • Thu 08 Oct 09:00 – 12:00
  • Thu 08 Oct 14:00 – 17:00
  • Fri 09 Oct 09:00 – 12:00
  • Fri 09 Oct 14:00 – 17:00
€4,295
Scheduled
Register

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
I am interested in training for
Checkboxes
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Testimonials

Testimonials

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