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How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator – even in the most difficult circumstances and situations.

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The Key Issues

You are very busy in work these days. There is a lot to do. Sometimes you just want to get things done. You can’t understand why others are slow or not focussed. So you say exactly what you think with no filters. Your colleagues think you are “very direct” and maybe not very subtle. So it is probably a good idea to learn different ways to communicate in different scenarios.

Communicating diplomatically

Key listening
skills

Visual, verbal & vocal skills

Key Competences​

Stress management when communicating

Using the
right style

The Right Programme for You

It is not always easy to be diplomatic and tactful, but you can learn how to do it. If you find it challenging to communicate in difficult situations, this programme helps you to develop these key skills.

  • Business Professionals
  • New Managers
  • Managers
  • Senior Managers

Highlights

Learn and practice your communication skills with role plays to become more diplomatic, tactful and credible.

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

  • Apply diplomacy and tact to be a credible and effective communicator in your organization
  • Manage the impact your communications have on your image internally and externally
  • Define and adapt your own personal communication style
  • Develop and demonstrate better listening skills with your colleagues
  • Understand the importance of perceptions in all situations
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust
  • Know what makes effective, powerful communication and develop the skills to implement it
  • Avoid the “Hot Buttons” that can make you less diplomatic and tactful
  • Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

How to Communicate with Diplomacy, Tact and Credibility is a 2 day or 4 live online sessions hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication
  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits
  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization
  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations
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Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Testimonials

Testimonials

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