How to Communicate with Diplomacy, Tact and Credibility

The Key Issues

You are very busy in work these days. There is a lot to do. Sometimes you just want to get things done. You can’t understand why others are slow or not focussed. So you say exactly what you think with no filters. Your colleagues think you are “very direct” and maybe not very subtle. So it is probably a good idea to learn different ways to communicate in different scenarios.

Communicating diplomatically

Key listening
skills

Visual, verbal & vocal skills

Key Competences

Stress management when communicating

Using the
right style

The Right Programme for You

It is not always easy to be diplomatic and tactful, but you can learn how to do it. If you find it challenging to communicate in difficult situations, this programme helps you to develop these key skills.

Highlights

Learn and practice your communication skills with role plays to become more diplomatic, tactful and credible.

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

Programme Details

How to Communicate with Diplomacy, Tact and Credibility is a 2 day or 4 live online sessions hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

1 | The Importance of Perception

Understanding how perception and image can impact others’ perception of you and your performance
Recognizing how diplomacy, tact and credibility are demonstrated through good communication

2 | Communication Style Differences

Knowing how style impacts the image others have of you
Flexing your style to communicate with more diplomacy, tact and credibility
Completing the Insight Inventory® to better understand how style affects your communication effectiveness
Flexing your style to gender, generation and position
Recognizing how stress impacts how you use your style traits

3 | Effective and Powerful Communication

Identifying and removing the roadblocks to effective communication
Knowing how to positively impact the visual, verbal and vocal components of communication
Describing the Know-Feel-Do Model of communicating
Implementing strategies for powerful communications and practicing them
Understanding nonverbal communication as a critical part of the communication process

4 | Effective Listening Skills

Identifying the barriers and obstacles to effective listening
Using good listening skills to build and improve your image
Knowing how ineffective listening can cost you and the organization

5 | Diplomacy, Tact and Credibility

Defining the five actions that make for credible communication
Applying diplomacy, tact and credibility skills to create more effective communication
Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
Being aware of your “hot buttons,” and preparing before you face these situations

Faculty

Bettina
Hausmann

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

How to Communicate with Diplomacy, Tact and Credibility

The Key Issues

Communicating diplomatically

Key listening skills

Visual, verbal & vocal skills

Key Competences​

Stress management when communicating

Using theright style

The Right Programme for You

Highlights

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

Programme Details

Five Programme Modules

1 | The Importance of Perception

2 | Communication Style Differences

3 | Effective and Powerful Communication

4 | Effective Listening Skills

5 | Diplomacy, Tact and Credibility

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

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Hausmann

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