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Training Programmes > Develop Your Skills > Mini MBAs >

Mini MBA in Retail Banking

Driving Growth, Innovation & Customer-Centricity in the Banking Industry

The Key Issues

The banking industry is undergoing rapid transformation. Digital disruption, evolving customer expectations, sustainability concerns, and new competitors are reshaping the financial landscape.

Are you struggling to keep up with rapid digital transformation? The rise of AI, big data, and digital banking is changing customer expectations and competitive dynamics.
Is customer experience becoming a challenge? Customers today demand seamless, personalized, and digital-first banking experiences. Failing to adapt means losing market share.
How do you ensure profitability while navigating new regulations, ESG priorities, and fintech competition? Banks must innovate while staying compliant and financially sustainable.
Are branches still relevant? The role of physical branches is shifting—successful banks are rethinking their strategy for customer engagement and sales growth.

This programme equips you with the strategic, financial, and innovation-driven skills needed to lead in today’s dynamic banking world. You will learn how to implement digital transformation strategies, improve customer experience, drive revenue growth, and position your bank for long-term success.

Leadership in Retail Banking

Banking Strategy & Industry Trends

Financial Acumen in Banking

Key Competences

Commercial Excellence & Customer Experience

Innovation & Digital Transformation

Driving Change in Banking

The Right Programme for You

This programme is designed for banking professionals and leaders looking to stay ahead in a rapidly evolving industry. You will benefit if you:

Need to navigate digital transformation and understand the impact of AI, big data, and fintech disruptors.
Are responsible for customer experience, innovation, and driving business growth in retail banking.
Lead a sales, marketing, finance, or operations team and need strategies to boost profitability and engagement.
Want to future-proof your banking career by mastering cutting-edge industry trends and strategies.

Highlights

Cutting-Edge Banking Trends – Explore AI applications, big data, ESG banking, and digital transformation.

Real-World Strategy & Execution – Gain actionable insights on CX transformation, marketing, and revenue growth.

Innovative Leadership & Change – Learn how to lead banking transformation, optimize branch performance, and drive results.

Learn, Practice and Use

Develop leadership skills tailored to the banking industry – Lead teams effectively in an evolving financial landscape.
Understand the future of banking – Identify key global trends, fintech competition, and digital transformation priorities.
Enhance financial decision-making – Strengthen profitability, risk management, and operational efficiency.

Refine your commercial excellence skills – Build customer-centric marketing campaigns and leverage digital sales tools.
Create a compelling customer value proposition – Design products and services that differentiate your bank.
Lead strategic change – Implement innovation frameworks and drive transformation in banking organizations.

Programme Details

The Mini MBA in Retail Banking is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

1 | Leadership in Retail Banking

Leading in a Changing Banking Landscape – Discovering your leadership style and adapting to different styles for success
Building High-Performance Banking Teams – Engaging, motivating, and retaining talent
Influencing & Stakeholder Management – Navigating internal and external banking relationships

2 | Industry Trends, Strategy & Innovation

Retail Banking Trends 2024/2025 – Technology, innovation & sustainability (ESG)
Banking’s Future Competitors & Priorities – Fintechs, big tech, and evolving customer needs
Strategic Formulation & Execution – Aligning business models with market realities
The Customer Value Proposition (CVP) – Defining and delivering value effectively
Innovation in Banking – How AI, big data, and partnerships shape the future

3 | Financial Performance & Decision-Makin

Understanding Financial Statements in Banking – Profitability, risk, and key performance metrics
Cost Optimization & Revenue Growth – Strategies for financial efficiency
Risk Management & Compliance – Navigating banking regulations and financial risks
Data-Driven Decision Making – Leveraging analytics for financial strategy

4 | Commercial Excellence & Customer-Centric Banking

The Power of Customer Experience (CX) in Banking – The driver of profit and loyalty
Sales & Marketing in Banking – Strengthening branding, digital engagement, and customer acquisition
Digital Sales & Mobile Banking – Engaging customers in a digital-first world
Customer Journey & Empathy Mapping – Placing the customer at the center of the banking strategy
The Future of Branch Banking – Redefining physical branches in a digital landscape

5 | Driving Change & Strategy Execution

Implementing New Strategies Successfully – Turning insights into action
Overcoming Resistance to Change – Managing stakeholder expectations and challenges
Change Leadership in Banking – Leading teams through transformation
Final Reflections & Action Plan – Defining next steps for professional and organizational impact
Programme Wrap-Up – Key takeaways and commitment to applying new knowledge

Faculty

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

5 days

€4,295

SEE DATES

Date

City

Location

Information

25 Aug – 29 Aug 2025

London

City Centre

REGISTER

13 Oct – 17 Oct 2025

Frankfurt

City Centre

REGISTER

15 Dec – 19 Dec 2025

Brussels

City Centre

REGISTER

12 sessions

€4,295

SEE DATES

Date

Sessions

Information

03 Nov – 12 Nov 2025

12 Sessions

03 Nov, 09:00 – 12:00CET
03 Nov, 14:00 – 17:00CET
04 Nov, 09:00 – 12:00CET
04 Nov, 14:00 – 17:00CET
05 Nov, 09:00 – 12:00CET
05 Nov, 14:00 – 17:00CET
10 Nov, 09:00 – 12:00CET
10 Nov, 14:00 – 17:00CET
11 Nov, 09:00 – 12:00CET
11 Nov, 14:00 – 17:00CET
12 Nov, 09:00 – 12:00CET
12 Nov, 14:00 – 17:00CET

REGISTER

This programme is available as an In-Company solution for you teams.

CONTACT US

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request

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Last Name

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my team

Request

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I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

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Date

City

Location

Information

25 Aug – 29 Aug 2025

London

City Centre

REGISTER

13 Oct – 17 Oct 2025

Frankfurt

City Centre

REGISTER

15 Dec – 19 Dec 2025

Brussels

City Centre

REGISTER

Date

Sessions

Information

03 Nov – 12 Nov 2025

12 Sessions

03 Nov, 09:00 – 12:00CET
03 Nov, 14:00 – 17:00CET
04 Nov, 09:00 – 12:00CET
04 Nov, 14:00 – 17:00CET
05 Nov, 09:00 – 12:00CET
05 Nov, 14:00 – 17:00CET
10 Nov, 09:00 – 12:00CET
10 Nov, 14:00 – 17:00CET
11 Nov, 09:00 – 12:00CET
11 Nov, 14:00 – 17:00CET
12 Nov, 09:00 – 12:00CET
12 Nov, 14:00 – 17:00CET

REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request

First Name

Last Name

Business Email

Company

Job Title

Phone

Country

I am interested in training for

myself

my team

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

By submitting this form, you consent to Management Centre Europe processing your data and contacting you to fulfill your request. For more information on how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

Captcha

If you are human, leave this field blank.

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

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Your Industry

MCE Near You

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Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

Mini MBA in Retail Banking

The Key Issues

Leadership in Retail Banking

Banking Strategy & Industry Trends

Financial Acumen in Banking

Key Competences​

Commercial Excellence & Customer Experience

Innovation & Digital Transformation

Driving Change in Banking

The Right Programme for You

Highlights

Real-World Strategy & Execution – Gain actionable insights on CX transformation, marketing, and revenue growth.

Innovative Leadership & Change – Learn how to lead banking transformation, optimize branch performance, and drive results.

Learn, Practice and Use

Programme Details

Five Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Other MCE Recommended Programmes

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Bettina
Hausmann

Bettina
Hausmann

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Hausmann

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Hausmann

Bettina
Hausmann

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