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Management Skills for Administrative Professionals

The role of an administrative professional is changing fast. You need new skills to manage time, priorities, projects, conflicts & colleagues.

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The Key Issues

The business world is changing fast and there are many projects to manage. In your role as an executive assistant, you also need to deal with conflicts, get results and manage your time and priorities on a daily basis.

Time
management

Conflict management

Critical
thinking

Key Competences​

Emotional intelligence

Communication skills

Assertiveness
skills

The Right Programme for You

You are an experienced administrative professional. You need to expand your management skills as your role is changing. You are expected to plan, be assertive and get things done in today’s business world.
  • Business Professionals
  • New Managers
  • Managers
  • Senior Managers

Highlights

Learn how to manage change and plan for the future.

Use critical thinking skills to proactively reach new goals.

Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.

Learn, Practice and Use

  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results
  • Apply emotional intelligence and effective listening practices in your role
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations
  • Manage your time and priorities in a very busy working world
  • Proactively use critical thinking skills to achieve team goals
  • Be more assertive by using verbal and non-verbal tools
  • Identify and support different working style preferences with new tools
  • Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

Management Skills for Administrative Professionals is a 3 day or 4 live online sessions hands-on training programme, highly interactive with exercises and role plays. The programme focuses on the key skills you need in your role including communication, teamwork, managing change, negotiation skills and dealing with conflict.

Six Programme Modules

  • Use personal change management to work more effectively with and through others
  • Bring about change even when faced with resistance
  • Apply a systematic approach to plan and engage others in the change process
  • Manage roles, responsibilities, and authority to meet goals
  • Identify and support differing work style preferences using new skills and best practices
  • Recognize and proactively use critical thinking to support achievement of team-based goals
  • Establish a systematic and efficient approach to work using prioritization and time management strategies
  • Identify strategic uses of technology to manage information and better utilize time
  • Evaluate current roles and responsibilities to identify activities that can be delegated
  • Use emotional intelligence and effective listening practices to prepare to be an effective colleague, partner and leader
  • Apply assertive communication using verbal and nonverbal behaviours
  • Exhibit confidence and influence using teste presentation models
  • Define the sources of conflict in the workplace
  • Employ strategic diplomacy to handle office politics, difficult people and demanding situations
  • Negotiate to empower self and others to achieve goals
  • Review a comprehensive list of new management skills and strategies learned and practiced throughout the program
  • Reflect on best practices that will be applied in the near or long term
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Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Testimonials

Testimonials

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