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MCE Week: Managing People & Conflicts

Learn to inspire your team, strengthen emotional intelligence, and handle conflict in a professional manner. You will also learn to delegate tasks effectively and keep your team on track to achieve real results.

The Key Issues

As a manager, you need to handle conflicts in a professional way while keeping your team motivated and focused on common goals. It can be tough to delegate tasks when tensions are high and team dynamics change. This programme will give you the key skills to manage conflicts, inspire your team, and delegate tasks confidently to achieve real results.

Motivation, delegation and giving feedback

Emotional intelligence

Ethical
leadership

Key Competences

Conflict management

Understanding real interests

Turning disagreements into positive business discussions

The Right Programme for You

You have been faced with conflict in your team, department or organization and you need to develop the right skills to manage it effectively and positively successfully through clear communication, a cooperative attitude and commitment to shared goals.

Highlights

Learn, Practice and Use

Motivate every member of your team—even if they are very different.
Resolve conflict more effectively in a wide variety of situations.
Get more done by using the best delegation techniques for each situation.
Turn difficult people and poor performers into team players.
Win the cooperation and trust from people in your organization.
Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully.

Recognize the underlying causes of conflict in business.
See the difference between disagreement and conflict.
Map conflict using a five-step approach.
Identify ways to develop flexible responses to personal and professional conflicts.
Turn disagreements into positive discussions by applying the “Model to Disagree”.
Know how trust is lost and regained during disputes.

Programme Details

Managing People & Conflicts is a highly interactive programme with exercises and role plays

Nineteen Programme Modules

1 | The Experience of Being a Manager

How to get people to want to do what they’re supposed to do.
Specific challenges you face when motivating others.

2 | Values

Values and their impact on work life.
How values can have productive and nonproductive results.
Identify value conflicts in yourself and in others.

3 | Personal Styles

Determine your own personal style profile.
Gain insight into the strengths and limitations of your profile.
Use behavioural clues to determine others’ personal styles.
How to work more effectively with other personal profiles.

4 | Motivation

Employee motivation factors and their impact on behaviours and work settings.
How to tailor your motivational efforts to individual employees and different situations.

5 | Listening, Body Language, Giving Feedback, and Dealing with Difficult People

Use active listening to gain information and understand employees’ perspectives.
Effectively apply positive and corrective feedback.
Use appropriate values alignment when dealing with difficult employees.

6 | Conflict Management

The dimensions of conflict resolution.
Identify your own preferred conflict-resolution styles for better conflict management.
Use different conflict resolution styles in different situations.

7 | Delegation

Different delegation styles: How and when to use them.
Determine the appropriate delegation style for employees and situations.

8 | Understanding Organizational Culture and Subculture

The impact of organizational culture and subculture and “cultural blinders”.
Explore the assumptions that impact your team’s thinking and actions.
Identify and build on the strengths of your team’s culture.

9 | Emotional Intelligence

The components of emotional intelligence.
Gain an honest and accurate assessment of yourself
Develop an improvement strategy.

10 | Ethical Leadership

Identify your group’s values.
Your vision for ethical leadership.

11 | Action Planning

Develop a specific plan for applying what you’ve learned back on the job.
Identify people who can support your action plans.

12 | Developing Conflict Awareness

Recognising the difference between disagreement and conflict.
Understanding the five levels of a conflict.
Exploring barriers to conflict management and resolution.

13 | Responding to Conflict

Identifying your own feelings and actions in response to conflict.
Applying the P-U-R-R Model to demonstrate understanding
Utilising the validating process.
Distinguishing between listening for thoughts and listening for feelings.

14 | The Role of Trust in Minimising Conflict

Describing the 4 Cs as the cornerstones of building trust.
Knowing how trust is lost and regained, and how transparency validates trust.
Identifying interests behind positions.

15 | Conflict Strategies

Identifying your preferred strategies for responding to conflict.
Understanding the five conflict strategies.
Exploring appropriate strategies to minimise/manage conflict

16 | Moving Beyond Conflict

Knowing why relationship conflict and content conflict should be handled differently.
Turning potential disagreements into discussion by applying the Model to Disagree.
Identifying and practising assertiveness tools and strategies.
Detoxifying emotional statements and devising alternative ways to express the message

17 | Dealing with Difficult Behavior

Explaining the difference between difficult people and difficult behaviour.
Understanding how to handle passive behavior.
Developing a strategy for handling passive or aggressive behaviour

18 | Mapping the Conflict

Mapping a conflict using a 5-step approach.
Exploring a given conflict from various “viewing points”.
Separating interests from positions in a specific conflict.
Selecting a conflict strategy appropriate to addressing a specific goal.
Implementing a chosen conflict strategy.

19 | Thunderstorms

Applying skills to address emotionally tense conflicts (called Thunderstorms).
Using skills to address an intra-group conflict case study.
Planning for future development to effectively respond to conflict.

Faculty

Bettina
Hausmann

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

Upcoming Programmes

Choose your preferred learning solution

5 days

€4,295

SEE DATES

Date

City

Location

Information

21 Jul – 25 Jul 2025

Barcelona

City Centre

REGISTER

01 Dec – 05 Dec 2025

London

City Centre

REGISTER

This programme is available
as an In-Company solution
for your teams.

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Business Email

Company

Job Title

Phone

Country

I am interested in training for

myself

my team

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

By submitting this form, you consent to Management Centre Europe processing your data and contacting you to fulfill your request. For more information on how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

Captcha

If you are human, leave this field blank.

SEE DATES
CONTACT US

Date

City

Location

Information

21 Jul – 25 Jul 2025

Barcelona

City Centre

REGISTER

01 Dec – 05 Dec 2025

London

City Centre

REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Business Email

Company

Job Title

Phone

Country

I am interested in training for

myself

my team

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

Captcha

If you are human, leave this field blank.

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

MCE Week: Managing People & Conflicts

The Key Issues

Motivation, delegation and giving feedback

Emotional intelligence

Ethical leadership

Key Competences​

Conflict management

Understanding real interests

Turning disagreements into positive business discussions

The Right Programme for You

Highlights

Learn, Practice and Use

Programme Details

Nineteen Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Upcoming Programmes

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Other MCE Recommended Programmes

The MCE Team is ready to answer your questions

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Ethical
leadership

Key Competences

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

The MCE Team is ready to
answer your questions