Successfully Managing People (Live Online)

Management Centre Europe (MCE)
Successfully Managing People (Live Online)
Successfully Managing People (Live Online)
November 5th, 2024

Overview

Learn more

Managing a team can be difficult and challenging these days.  You need to create a real team spirit and get people working together. You have to delegate and create ownership and at the same time a culture of accountability. But people can be difficult to motivate and conflicts between team members are common.

As a manager, it is your responsibility to get the most out of everyone and align the whole team in one direction to achieve the objectives. But at the same time you need to create respect within the team and recognize different cultures, different backgrounds and different values.

Are you ready to develop a high-performance team and get more done? Do you want to learn how to resolve team conflict and get more from your team by adapting your management style to every situation? What role does emotional intelligence have in your management role? Are you a good listener?

This people management programme is ideal for managers in international companies. It covers people management skills, delegating, giving feedback and key management skills.
 

The Right Programme for you

You are a Manager with more than 3 years of experience, and whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals. You want to develop a high performing team. 

Some of the management positions that usually attend to this people management training course are: First Line Managers, Managers of teams, business units and departments

Learn, Practice and Use

  • Motivate every member of your team—even if they are very different
  • Adjust your management and personal style to the needs of different situations
  • Resolve conflict more effectively in a wide variety of situations
  • Get more done by using the best delegation techniques for each situation
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from people in your organization
  • Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Modules

What will you learn and practice?

Successfully Managing People is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Programme Modules:

1 – The Experience of Being a Manager

  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others

2 – Values

  • Values and their impact on work life
  • How values can have productive and nonproductive results
  • Identify value conflicts in yourself and in others

3 – Personal Styles

  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioural clues to determine others’ personal styles
  • How to work more effectively with other personal profiles

4 – Motivation

  • Employee motivation factors and their impact on behaviours and work settings
  • How to tailor your motivational efforts to individual employees and different situations

5 – Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use active listening to gain information and understand employees’ perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees

6 – Conflict Management

  • The dimensions of conflict resolution
  • Identify your own preferred conflict-resolution styles for better conflict management
  • Use different conflict resolution styles in different situations

7 – Delegation

  • Different delegation styles: How and when to use them
  • Determine the appropriate delegation style for employees and situations

8 – Understanding Organizational Culture and Subculture

  • The impact of organizational culture and subculture and “cultural blinders”
  • Explore the assumptions that impact your team’s thinking and actions
  • Identify and build on the strengths of your team’s culture

9 – Emotional Intelligence

  • The components of emotional intelligence
  • Gain an honest and accurate assessment of yourself
  • Develop an improvement strategy

10 – Ethical Leadership

  • Identify your group’s values
  • Your vision for ethical leadership

11 – Action Planning

  • Develop a specific plan for applying what you’ve learned back on the job
  • Identify people who can support your action plans

Associates

Thomas Bundschuh

Abdalla Mazahreh

Hans Pijnacker

Marianna Sidiropoulou

Alexander Teixeira de Mattos

Florin Vladica

Martine Van Campenhout

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’S LIVE ONLINE PROGRAMMES

What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.

 

Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.

 

What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.

 

What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.

 

Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.

 

Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.

 

Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).

 

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

 

What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.

 

How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.

 

I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.

 

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

 

What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

 

Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

Leading Others

Brochure Download

Programme Brochure (PDF)

RECOMMEND THIS PROGRAMME

GET MORE INFORMATION

Available as an in-company programme

Articles

Book Reviews

Videos

Events

Success Stories

Press Releases


X