Skip to content A two-day MCE training programme, delivered to your team only — on your site, at a venue or online.
MCE’s Ready-to-Run programmes are standard MCE programmes delivered to one organization at a time. There are no public sessions or individual registrations.
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The programme is delivered as designed: the same six modules for every group.
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Only participants from your organization are in the room.
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Dates, group and format: on your site, at a venue or online.
If you plan to send several people to an open programme, a Ready-to-Run programme for your team is a practical option to compare.
Patient-centricity is easy to say and hard to live. Support programmes and digital tools help, but real patient-centricity is a shared organizational mindset — patient needs, experiences and outcomes actually shaping decisions across every function.
That’s a cultural and leadership shift, not a project. It means embedding the patient perspective into strategy, priorities and cross-functional collaboration — and doing it ethically, in a way stakeholders trust.
This programme helps your leaders and teams embed patient-centred thinking into how the organization works — strengthening trust, alignment, and the experiences and outcomes you create for patients.
You lead teams or functions that shape the patient experience, and you want patient-centricity to genuinely drive decisions rather than sit in an isolated support function.
Building a Patient-Centric Culture in Pharma & Biotech runs over two days in six modules.
Almost every pharma company says it is patient-centric, but few organizations behave that way every day. You look at what patient-centricity really means in practice, and how far your organization is from it today.
Most functions only see one part of the patient’s experience. You map the whole patient journey, from first symptoms to long-term treatment, and identify where your organization can make a real difference.
Patient insight often arrives too late to influence decisions. You strengthen how patient perspectives are built into strategy, priorities and everyday decisions, from R&D to commercial.
When each function has its own goals, the patient can get lost. You work on aligning functions around shared patient outcomes, and on measures that reward that alignment.
Patient engagement in pharma must be ethical, transparent and compliant. You work on building trust with patients and patient organizations, and on handling data and privacy responsibly.
You apply what you have learned to your own organization. You leave with a clear plan to make patient-centricity part of how your teams think and decide.
Strengthens patient trust, improves organizational alignment, and helps create more meaningful healthcare experiences and outcomes.
Send the request form. Group size, timing and format are optional at this stage.
We discuss your context, your leaders and what the programme needs to achieve.
You receive a quote for your group
Two days with your leaders, on your site, at a venue or online.
A Ready-to-Run programme is a standard MCE programme delivered to one organization at a time. The content is the same for every group; you choose the dates, participants and format.
No. Building a Patient-Centric Culture in Pharma & Biotech runs in-company only, for one organization at a time. There are no public sessions or individual registrations.
When you have more than three people to train. Instead of booking several seats on an open programme, you can bring the programme to your team, on your dates and in your format.
The programme lasts two days and covers six modules.
On your site, at a venue or online — you choose.
No. Ready-to-Run programmes use standard MCE content. The programme is delivered as designed for every group.
Experienced managers, senior managers and directors in pharma who lead teams or functions that shape the patient experience, and who want patient-centricity to genuinely drive decisions.
Participants leave with a clear plan to make patient-centricity part of how their teams think and decide.
Send the request form. We have a short call to confirm participants, dates and format, then send you a quote.
Share your details and we will contact you to discuss the programme for your organization. The questions about your group are optional. Answer what you already know.
Thank you — your request has been received. A member of our team will be in touch within one business day.
Public sessions
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