Successfully Managing People (Live Online)

Successfully Managing People (Live Online)
March 2nd, 2021

Overview

Why attend this programme?

Be the catalyst that motivates your team to heightened productivity.

Do you know how to encourage excellence in a culture of “no change”? Are you able to keep your cool when things go wrong? Are you a confident or a reluctant delegator?
Effective management requires a balancing act. You have to deal with difficult people to resolve conflicts, win their cooperation and trust, and find ways to energize your employees to give their best effort. Utilizing the practice in emotional intelligence, this live online programme will help you develop the right mix of management and communication styles to get the most from your team. You'll be able to transform resistance into support and ensure your people's values and corporate goals are in sync.
 

Who should attend?

Managers and individuals with management responsibilities whose success depends on clear communication, a cooperative attitude, and commitment to shared goals.

How will you benefit?

You will better be able to:

  • Motivate and direct the employees you rely on—even when they don't share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from those within your organization
  • Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully

Programme Details

What will you learn and practice?

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Today’s Organizations
  • Recognize the Role of Values in Managing People
  • Describe the Importance of Ethical Leadership
  • Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
  • Assess Your Management and Personal Style and Adjust It to Different Situations
  • Adopt the Approach Needed to Motivate Different Types of People
  • Communicate Effectively with Those You Manage
  • Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Use Feedback to Improve Performance and Manage Difficult Employees

LESSON ONE (3 hours)
The Experience of Being a Manager

. Recognize How Economic and Social Trends Have Changed the Manager’s Role  
. Identify the New Language That Reflects This Role  
. Define “Successfully Managing People” as Getting People to Do What They Are Supposed to Do
. Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations

Values

. Identify the Source of Values  
. Describe How Values Impact Work Life 
. Describe How Values Can Have Productive and Unproductive Impact  
. Identify the Value Conflicts in Yourself and Others

Motivation

. Identify What Motivates and Demotivates Employees 
. Describe How to Create an Atmosphere That Fosters Motivation, While Accounting for  Individual Differences

LESSON TWO (3hours)
Personal Styles—DiSC

. Determine Your Personal Profile (DiSC® Profile)
. Identify the Strengths and Limitations of Your DiSC® Profile
. Use Behavioral Cues to Determine Others’ Personal Styles
. Describe How to More Effectively Work with Other Styles

Delegation

. Identify Different Delegation Styles and How and When to Use Them
. Evaluate Employees and Situations and Determine an Appropriate Delegation Style
. Describe the Importance of Varying Your Delegation Styles

LESSON THREE (3 hours)
Listening, Giving Feedback, and Dealing with Difficult People

. Use Techniques of Active Listening to Gain Information and to Recognize the Worth of Employees’ Perspectives
. Use Positive and Corrective Feedback Effectively
. Use Values Alignment as Appropriate When Dealing with Difficult Employees

Conflict

Identify Your Own Preferred Conflict Resolution Styles 
Describe How to Productively Use Different Conflict Resolution Styles in Different Situations

Understanding Organizational Culture and Subculture

. Describe the Impact of Organizational Culture and Subculture in Work Life
. Explore the Assumptions That Impact Your Workgroup’s Thinking and Actions
. Identify and Build on the Strengths of Your Workgroup’s Culture

LESSON FOUR (3 hours)
Emotional Intelligence

. Describe the Competencies of Emotional Intelligence
. Assess Your Level of Emotional Intelligence
. Develop a Strategy for Improving Your Emotional Intelligence

Ethical Leadership

. Tell Why Good Ethics Is Good Business
. Identify Ethical Standards Appropriate to Your Work
. Describe How Ethics Tie into the Process of Adding Stakeholder Value

Action Planning

. Develop a Specific Plan for Applying Workshop Learning to the Workplace
. Identify People Who Can Support Your Action Plans
. Schedule Progress Reviews

Practical Information

How many sessions will I attend? How long are the sessions?

Depending on the programme, you will attend 3 or 4 sessions which will each be a few days apart.

The sessions are 3 hours long, with a 15-minute coffee break.

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded an MCE Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

Questions?

View our Frequently Asked Questions (FAQ) for Live Online programmes.

The MCE Team is ready to answer any questions you have. Please contact us by phoneemailcontact form or even website chat. We would be happy to talk to you!

Associates

Sergio Anarte

Thomas Bundschuh

Abdalla Mazahreh

Hans Pijnacker

Marianna Sidiropoulou

Alexander Teixeira de Mattos

Florin Vladica

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’S LIVE ONLINE PROGRAMMES

What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.

 

Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.

 

What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.

 

What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.

 

Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.

 

Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.

 

Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).

 

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

 

What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.

 

How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.

 

I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.

 

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

 

What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

 

Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

Leading Others

Dates & Locations

15 Mar – 18 Mar 21 (Live Online)
Live Online

26 Apr – 29 Apr 21 (Live Online)
Live Online

10 May – 19 May 21 (Live Online)
Live Online

15 Jun – 24 Jun 21 (Live Online)
Live Online

12 Jul – 20 Jul 21 (Live Online)
Live Online

16 Aug – 19 Aug 21 (Live Online)
Live Online

20 Sep – 29 Sep 21 (Live Online)
Live Online

25 Oct – 28 Oct 21 (Live Online)
Live Online

15 Nov – 18 Nov 21 (Live Online)
Live Online

06 Dec – 15 Dec 21 (Live Online)
Live Online

Duration

15 Mar - 18 Mar 21

4 sessions of 3 hours on:
15 Mar, 09:00 – 12:00CET
16 Mar, 09:00 – 12:00CET
17 Mar, 09:00 – 12:00CET
18 Mar, 09:00 – 12:00CET

26 Apr - 29 Apr 21

4 sessions of 3 hours on:
26 Apr, 14:00 – 17:00CET
27 Apr, 14:00 – 17:00CET
28 Apr, 14:00 – 17:00CET
29 Apr, 14:00 – 17:00CET

10 May - 19 May 21

4 sessions of 3 hours on:
10 May, 09:00 – 12:00CET
12 May, 09:00 – 12:00CET
17 May, 09:00 – 12:00CET
19 May, 09:00 – 12:00CET

15 Jun - 24 Jun 21

4 sessions of 3 hours on:
15 Jun, 14:00 – 17:00CET
17 Jun, 14:00 – 17:00CET
22 Jun, 14:00 – 17:00CET
24 Jun, 14:00 – 17:00CET

12 Jul - 20 Jul 21

4 sessions of 3 hours on:
12 Jul, 09:00 – 12:00CET
13 Jul, 09:00 – 12:00CET
19 Jul, 09:00 – 12:00CET
20 Jul, 09:00 – 12:00CET

16 Aug - 19 Aug 21

4 sessions of 3 hours on:
16 Aug, 14:00 – 17:00CET
17 Aug, 14:00 – 17:00CET
18 Aug, 14:00 – 17:00CET
19 Aug, 14:00 – 17:00CET

20 Sep - 29 Sep 21

4 sessions of 3 hours on:
20 Sep, 14:00 – 17:00CET
22 Sep, 14:00 – 17:00CET
27 Sep, 14:00 – 17:00CET
29 Sep, 14:00 – 17:00CET

25 Oct - 28 Oct 21

4 sessions of 3 hours on:
25 Oct, 09:00 – 12:00CET
26 Oct, 09:00 – 12:00CET
27 Oct, 09:00 – 12:00CET
28 Oct, 09:00 – 12:00CET

15 Nov - 18 Nov 21

4 sessions of 3 hours on:
15 Nov, 14:00 – 17:00CET
16 Nov, 14:00 – 17:00CET
17 Nov, 14:00 – 17:00CET
18 Nov, 14:00 – 17:00CET

06 Dec - 15 Dec 21

4 sessions of 3 hours on:
06 Dec, 14:00 – 17:00CET
08 Dec, 14:00 – 17:00CET
13 Dec, 14:00 – 17:00CET
15 Dec, 14:00 – 17:00CET

Price

€2150
excl. VAT*

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