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Training Programmes  >  Develop Your Skills  >  Leading Self  >

Communication and Influence for Executive Assistants

Communicate effectively with your boss and colleagues to get projects and tasks done on time and on target.

See dates & locations

The Key Issues

As an Executive Assistant today, you need to communicate with lots of different levels of the company. You need to communicate confidently and adapt your communication to the audience. Communicating with senior management is very different than with colleagues or external partners.

Self-empowerment

Conflict management

Emotional intelligence

Key Competences​

Influencing
skills

Assertiveness skills

Giving
feedback

The Right Programme for You

You are an experienced executive assistant or administrative professional. You need to learn new influencing and communication skills to get things done with your colleagues and senior managers.
  • Business Professionals
Specialists, engineers, chemists, technical staff, logistics, commercial positions, project managers etc
  • New Managers
Managers of teams including team leaders with up to 3 years' experience in this role
  • Managers
Managers of teams and departments with more than 3 years' experience in this role
  • Senior Managers
Managers of managers, countries, divisions, regions companies with more than 10 years of senior management experience

Highlights

Learn how to manage your time and priorities when reporting to several bosses.

Practice different communication style that you need when working with colleagues, bosses and senior managers.

Develop you emotional intelligence skills that are crucial for your role.

Learn, Practice and Use

  • Emphasize your personal strengths and qualities for self-empowerment
  • Know how your personal style affects the decisions you make
  • Communicate and interact with others more assertively and clearly
  • Develop positive working relationships
  • Strengthen your ability to take on future challenges, and trust in yourself
  • Become more effective in managing tasks assigned and boost the success of your boss
  • Learn about the 5 components of emotional intelligence and what they mean for you
  • Handle conflict and difficult conversations professionally
  • Develop the skills to give and receive feedback
  • Develop your active listening skills

Programme Details

Communication and Influence for Executive Assistants is a 3 day hands-on training programme, highly interactive with exercises and role plays. The programme focuses on developing your key skills in the areas of conflict management, influencing, assertiveness and emotional intelligence.

Nine Programme Modules

1 | Your Role in the Current business environment

  • A changing world of work
    The impact on managers
  • Implications for the role of the Executive Assistant – what is changing

2 | Self-awareness

  • Examine your values, beliefs, attitudes and strengths and how they relate to the way you work and live with others
  • Reflect on how to increase accountability, empathy, credibility and awareness of your business context

3 | Assertiveness

  • Strengthen your ability to say no
  • The cycle of self-empowerment

4 | Emotional Intelligence

  • What is Emotional Intelligence
  • Why we need to use Emotional Intelligence at work
  • The five components of Emotional Intelligence

5 | Personal Openness

  • Your personal style
  • Valuing differences – your style vs others’ styles
  • Impact of culture
  • Giving and receiving feedback

6 | Communicating with Confidence and Clarity

  • Questioning skills
  • Defining the message
  • Know your audience
  • Listening skills

7 | Handling Conflict Effectively

  • What is conflict?
  • Conflict management approaches
  • Handling difficult conversations

8 | Influence with Win-Win in Mind

  • Using the Cohen-Bradford Influence Model

9 | Committing to Your Personal Development

  • Raise your self-awareness
  • Be clear about the results you want
  • Make personal and professional action plans
Brochure Download
CONTACT US FOR MORE INFO

Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Upcoming Programmes

Choose your preferred learning solution

Face-to-Face
3 days
€2,295
  • SEE DATES

Date
City
Location
Information
03 Nov – 05 Nov 2025
Amsterdam
City Centre
REGISTER

In-Company
This programme is available
as an In-Company solution
for your teams.
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Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

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  • SEE DATES

  • CONTACT US

Date
City
Location
Information
03 Nov – 05 Nov 2025
Amsterdam
City Centre
REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
I am interested in training for *
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Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

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The MCE Team is ready to
answer your questions

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