The business world is changing fast and there are many projects to manage. In your role as an executive assistant, you also need to deal with conflicts, get results and manage your time and priorities on a daily basis.
Time management
Conflict management
Critical thinking
Key Competences
Emotional intelligence
Communication skills
Assertiveness skills
The Right Programme for You
You are an experienced administrative professional. You need to expand your management skills as your role is changing. You are expected to plan, be assertive and get things done in today’s business world.
Business Professionals
New Managers
Managers
Senior Managers
Highlights
Learn how to manage change and plan for the future.
Use critical thinking skills to proactively reach new goals.
Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.
Learn how to manage change and plan for the future.
Use critical thinking skills to proactively reach new goals.
Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.
Learn how to manage change and plan for the future.
Use critical thinking skills to proactively reach new goals.
Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.
Learn, Practice and Use
Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
Clearly and confidently communicate and negotiate to manage conflicts and achieve results
Apply emotional intelligence and effective listening practices in your role
Use strategic diplomacy to handle office politics, difficult people and demanding situations
Manage your time and priorities in a very busy working world
Proactively use critical thinking skills to achieve team goals
Be more assertive by using verbal and non-verbal tools
Identify and support different working style preferences with new tools
Share your knowledge and challenges with your peers and MCE's highly experienced faculty
Programme Details
Management Skills for Administrative Professionals is a 3 day or 4 live online sessions hands-on training programme, highly interactive with exercises and role plays. The programme focuses on the key skills you need in your role including communication, teamwork, managing change, negotiation skills and dealing with conflict.
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