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Training Programmes > Develop Your Skills > Leading Business >

Management Skills for Administrative Professionals

The role of an administrative professional is changing fast. You need new skills to manage time, priorities, projects, conflicts & colleagues.

The Key Issues

The business world is changing fast and there are many projects to manage. In your role as an executive assistant, you also need to deal with conflicts, get results and manage your time and priorities on a daily basis.

Time
management

Conflict management

Critical
thinking

Key Competences

Emotional intelligence

Communication skills

Assertiveness
skills

The Right Programme for You

You are an experienced administrative professional. You need to expand your management skills as your role is changing. You are expected to plan, be assertive and get things done in today’s business world.

Highlights

Learn how to manage change and plan for the future.

Use critical thinking skills to proactively reach new goals.

Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.

Learn, Practice and Use

Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
Clearly and confidently communicate and negotiate to manage conflicts and achieve results
Apply emotional intelligence and effective listening practices in your role
Use strategic diplomacy to handle office politics, difficult people and demanding situations
Manage your time and priorities in a very busy working world

Proactively use critical thinking skills to achieve team goals
Be more assertive by using verbal and non-verbal tools
Identify and support different working style preferences with new tools
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

Management Skills for Administrative Professionals is a 3 day or 4 live online sessions hands-on training programme, highly interactive with exercises and role plays. The programme focuses on the key skills you need in your role including communication, teamwork, managing change, negotiation skills and dealing with conflict.

Six Programme Modules

1 | Manage Change

Use personal change management to work more effectively with and through others
Bring about change even when faced with resistance
Apply a systematic approach to plan and engage others in the change process

2 | Manage Roles, Responsibilities and Teamwork

Manage roles, responsibilities, and authority to meet goals
Identify and support differing work style preferences using new skills and best practices
Recognize and proactively use critical thinking to support achievement of team-based goals

3 | Manage Time and Priorities

Establish a systematic and efficient approach to work using prioritization and time management strategies
Identify strategic uses of technology to manage information and better utilize time
Evaluate current roles and responsibilities to identify activities that can be delegated

4 | Manage Relationships And Communication

Use emotional intelligence and effective listening practices to prepare to be an effective colleague, partner and leader
Apply assertive communication using verbal and nonverbal behaviours
Exhibit confidence and influence using teste presentation models

5 | Managing Negotiations And Conflicts

Define the sources of conflict in the workplace
Employ strategic diplomacy to handle office politics, difficult people and demanding situations
Negotiate to empower self and others to achieve goals

6 | Action Plan

Review a comprehensive list of new management skills and strategies learned and practiced throughout the program
Reflect on best practices that will be applied in the near or long term

Faculty

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

3 days

€2,295

SEE DATES

Date

City

Location

Information

03 Nov – 05 Nov 2025

Milan

City Centre

REGISTER

4 sessions

€1,950

SEE DATES

Date

Sessions

Information

06 Oct – 07 Oct 2025

4 Sessions

06 Oct, 09:00 – 12:00CET
06 Oct, 14:00 – 17:00CET
07 Oct, 09:00 – 12:00CET
07 Oct, 14:00 – 17:00CET

REGISTER

This programme is available as an In-Company solution for you teams.

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Business Email

Company

Job Title

Phone

Country

I am interested in training for

myself

my team

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

By submitting this form, you consent to Management Centre Europe processing your data and contacting you to fulfill your request. For more information on how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

Captcha

If you are human, leave this field blank.

Date

City

Location

Information

03 Nov – 05 Nov 2025

Milan

City Centre

REGISTER

Date

Sessions

Information

06 Oct – 07 Oct 2025

4 Sessions

06 Oct, 09:00 – 12:00CET
06 Oct, 14:00 – 17:00CET
07 Oct, 09:00 – 12:00CET
07 Oct, 14:00 – 17:00CET

REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Business Email

Company

Job Title

Phone

Country

I am interested in training for

myself

my team

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

Captcha

If you are human, leave this field blank.

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

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with
Your Boss

SEE MORE
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Your Seniority

Your Industry

MCE Near You

Discover More

Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Special Editions

customized learning solutions

MCE CLIENT STORIES

other corporate services

Management Skills for Administrative Professionals

The Key Issues

Time management

Conflict management

Critical thinking

Key Competences​

Emotional intelligence

Communication skills

Assertiveness skills

The Right Programme for You

Highlights

Use critical thinking skills to proactively reach new goals.

Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner.

Learn, Practice and Use

Programme Details

Six Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Other MCE Recommended Programmes

The MCE Team is ready to answer your questions

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Time
management

Critical
thinking

Key Competences

Assertiveness
skills

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

The MCE Team is ready to
answer your questions