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The Virtual Trainer: Success Strategies for Facilitating Live Online Training

Prepare, develop and deliver highly engaging online learning experiences.

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The Key Issues

The demand for live, online e-learning is rapidly increasing – but many trainers aren’t well equipped to meet its unique challenges. It’s no small task to juggle course content, speak and listen well, show visuals, respond to chat messages, avoid silences, poll participants and manage interruptions and technical problems. The unprepared can lose audience members in the first few minutes of a live online course, helpless to get them back.

Using your voice
& energy

Developing online learning

Adapting to technology

Key Competences​

Creating engagement

Using
online tools

Creating
backup plans

The Right Programme for You

You are a trainer with 3-5 year’s experience. You now need to develop your facilitation techniques for an online environment. You want to learn how to develop and deliver effective and professional online learning.

  • Business Professionals
  • New Managers
  • Managers
  • Senior Managers

Highlights

Learn and practice using real-world examples and role plays.

Manage the mix of time, distance, technology & culture.

Identify and understand the keys roles of the designer, developer, facilitator and producer.

Learn, Practice and Use

  • Apply best practices for creating and delivering highly effective, live online learning experiences
  • Plan and coordinate the crucial “before, during and after” action steps
  • Employ techniques to create and maintain learner engagement and retention
  • Use proven voice, energy and questioning techniques as powerful training resources
  • Capitalize on the best online learning opportunities and help ensure trouble-free sessions
  • Know what resources to provide learners to manage their learning environment
  • Choose delivery methods designed to close performance gaps
  • Practice presenting to a group
  • Analyze the components of successful course evaluations
  • Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

The Virtual Trainer: Success Strategies for Facilitating Live Online Training is a hands-on training programme, highly interactive with exercises and role plays.

Seven Programme Modules

  • Navigating the complexities of time, distance, technology and culture
  • Identifying key differences in training design, development, and delivery of face-to-face vs. live, online training
  • Learning vocal techniques that can increase participant engagement
  • Clarifying the performance gaps the training is expected to fill
  • Matching technology to performance objectives and teaching methods
  • Highlighting best practices for designing live online learning
  • Identifying key roles and functions of the designer, developer, facilitator and producer
  • You work in small groups to further analyse the data and determine where to start the change process to help the company become more effective in meeting their strategic challenges
  • Expert faculty members act as consultants and guides throughout the process, answering questions and providing suggestions
  • Recording your voice as facilitator and exploring the impact of pitch, pacing and volume
  • Connecting the training evaluation to course objectives and participant evaluation methods
  • Applying brain-based learning techniques to develop course materials
  • Evaluating engagement tools (polling, chats, online breakout groups and more)
  • Customizing pre-delivery checklists that address supervisor involvement, managing technology and the learning environment
  • Clarifying facilitator and producer roles
  • Navigating in the live facilitator environment
  • Using your voice, listening, asking questions, giving feedback, dealing with silence, building rapport, providing instructions and more
  • Pacing and managing your own energy
  • When/how to use breaks to re-energize yourself and the participants
  • Addressing background noise; dealing with cultural differences; managing disruptive participants and more
  • Identifying the types of situations that can go wrong during a live online delivery
  • Creating backup plans for when things go wrong (and they will)
  • Selecting the appropriate recovery/backup tips for some common situations ( e.g., participants didn’t receive materials, can’t access or provide audio, can’t view videos, get disconnected)
  • Providing post-training learning materials to participants and/or their managers (print, social media, mobile learning)
  • Highlighting best practices for constructing and distributing the course evaluation, receiving and analyzing data
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Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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