Key Management Skills for Government and Public Organizations

Management Centre Europe (MCE)
Key Management Skills for Government and Public Organizations
Key Management Skills for Government and Public Organizations
November 5th, 2024

Overview

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Deliver More, Achieve Faster: Practical Tools for Government Managers

Feeling misunderstood, overwhelmed by deadlines, or limited by traditional approaches to problem-solving? As a government manager, you face constant challenges in communication, collaboration, time management, and creative solutions. This programme tackles these head-ons, equipping you with the skills to communicate clearly, facilitate focused meetings, build strong relationships with colleagues and clients, prioritize tasks effectively, think creatively to solve complex challenges, write concise reports, and deliver impactful presentations. By addressing these key issues, this programme empowers you to become a more effective leader in today's demanding public sector.

Highlights

·      Interactive Role-Playing Activities: Engage in practical scenarios to apply learning in real-world contexts.

·      Group Discussions: Collaborate with peers to explore challenges and share insights.

·      Practical Tools and Techniques: Equip yourself with immediately applicable skills to enhance managerial efficiency.

 

Key Competences

·      Communication Skills

·      Interpersonal Skills

·      Organization and Time Management

·      Problem-Solving Abilities

·      Meeting Facilitation

·      Presentation Skills

·      Reporting

The Right Programme for you

You are a government manager at all levels or aspiring to progress in your career to a managerial position.

Levels:

·      Business Professionals

·      New Managers

·      Managers

·      Senior Managers

Learn, Practice and Use

·      Learn effective communication and conflict resolution skills to enhance collaboration.

·      Develop advanced time management and organizational techniques for increased productivity.

·      Master problem-solving approaches to tackle complex challenges.

·      Conduct meetings that achieve clear objectives and maintain engagement.

·      Deliver impactful presentations that influence decision-making.

·      Craft reports that are clear, concise, and informative for diverse audiences.

·      Sharpen interpersonal skills for effective team collaboration and customer service.

·      Apply practical tools and techniques immediately to improve managerial efficiency.

Programme Modules

What will you learn and practice?

This programme provides government managers at all levels with practical tools and techniques to enhance efficiency, accuracy, and productivity in their daily responsibilities. Through interactive sessions, role-playing activities, and group discussions, participants will:

·      Develop Exceptional Communication Skills: Enhance clarity in written and verbal communication, practice active listening, and learn conflict resolution strategies.

·      Sharpen Interpersonal Skills: Improve team collaboration, elevate customer service interactions, master delegation techniques, and refine prioritization skills.

·      Master Organization and Time Management: Acquire advanced time management techniques and enhance organizational skills.

·      Discover Innovative Problem-Solving Approaches: Develop skills to tackle difficult situations with creativity and confidence.

·      Conduct Effective Meetings: Learn techniques for conducting meetings that achieve clear objectives and maintain participant engagement.

·      Proficiency in Delivering Presentations: Acquire skills to deliver impactful presentations that effectively communicate findings and recommendations.

·      Craft Effective Reports: Learn best practices for crafting clear, concise, and informative reports tailored to diverse audiences.

 

Programme Modules:

 

1.      Effective Communication and Conflict Resolution:

•            Communicate clearly and confidently

•            Resolve conflicts constructively for a more collaborative team environment.

2. Interpersonal Skills for Collaboration and Customer Service:

•            Develop strong relationships with colleagues and clients.

•            Collaborate effectively and deliver exceptional public sector service.

3. Advanced Time Management and Organization:

•            Master practical tools to prioritize tasks and manage time effectively

•            Organize your workload to achieve maximum productivity.

4.          Innovative Problem-Solving Techniques:

•            Think creatively to generate innovative solutions to complex challenges

•            Go beyond traditional approaches in problem solving for impactful results.

5.          Effective Meeting Facilitation:

•            Guide meetings toward clear communication and engagement

•            Ensure efficient discussions and achieve desired outcomes.

6.          Impactful Presentation Skills:

•            Deliver clear, concise, and persuasive presentations

•            Captivate your audience using the latest tools and techniques.

7.          Crafting Clear and Informative Reports:

•            Communicate complex information in a concise and well-organized format

•            Deliver key messages effectively to stakeholders through powerful reports.

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’s OPEN ENROLMENT PROGRAMMES

What time does the programme start and finish?
MCE programmes start at 9:00 and finish at 17:00. Lunch is a 1-hour break and there are two coffee breaks too. On the last day, the programme finishes at 16:30 as we know a lot of people have to catch planes and trains.

What should I wear (dress code) when participating in an MCE Programme?
Most participants wear Business Casual clothes. A formal business suit is not necessary.

Are there MCE approved/recommended hotels?
Yes, each programme has recommended hotels that have the best rates. We include details of these hotels in your registration pack.

Are meals included? I don’t eat certain food. Can I order special meals?
Lunch is provided every day and we always organize a buffet so you have a good choice of foods to cater for different needs.

Are there evening activities?
Your evenings are free, although there some exceptions (e.g. On the MCE Leadership Development Programme there is an activity on day 3)

Is there a free Wi-Fi?
For programmes at MCE in Brussels, there is free Wi-Fi throughout the building. For other locations, the services can vary, but in most locations we have organized free Wi-Fi.

What level of English do I need to take part in an MCE Programme?
MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and network with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

Will I get a certificate at the end of the programme?
Yes, a certificate of attendance is provided to you upon successful completion of the programme.


CONTENT OF MCE’S OPEN ENROLMENT PROGRAMMES

Are MCE programmes certified by an official body/organization?
10 of MCE’s top selling programmes are approved by Project Management Institute and you can find more information on these programmes here.

What is the MCE approach to learning and development?
All of MCE’s Open Enrolment programmes are based on MCE’s FEEL-THINK-DO and 70-20-10 principles to enable effective learning transfer.

Who designs MCE programmes?
Our Portfolio team together with the core MCE Senior Associates design all of our programmes based on the ROPES model.

Are MCE’s Programmes practical?
MCE’s programmes are all designed to allow to practice what you have learnt. So you will have lots of time to practice, practice and practice.

 

REGISTRATIONS, PAYMENTS AND FEES

Are VAT rates included in the price?
The price advertised in this page is VAT excluded and applicable to clients and companies legally based in the European Union.

All clients outside the European Union (EU), e.g. Middle East, Africa, Asia and America, are exempt from VAT rates. For them, the price advertised here is the final price to be paid.

  • One exception: Training Programmes in France. All clients (inside or outside the European Union) following training programmes in France are liable to 20% VAT rates in all cases.

When are VAT rates applicable to me?
In the case of clients and companies legally based in the European Union, VAT rates will be added to the price in the following cases:

  • If the client is a natural person (B2C) without a VAT number. 21% VAT applicable.
  • If the training programmes runs in France: 20% VAT applicable.
    • Also applicable to clients outside the European Union (EU)
    • Except when
      • The client is VAT-exempt
  • If the client is legally registered in Belgium (independent from where in Europe the training programme is followed): 21% VAT applicable.
    • Except when:
      • The client attend the training programme in France: 20% VAT applicable instead.
      • The client is VAT-exempt
    • If the client does not provide a corporate VAT number or does not have any VAT number: 21% VAT applicable (Only applicable to clients in the EU).

I don’t have approval from my finance team yet, can I make a tentative registration?
Yes, simply contact us and we will hold a place for you.

Is hotel accommodation included in the programme fee?
No, participants are expected to arrange their own accommodation and travel. The Programme fee covers the programme attendance, materials, lunches & refreshments.

Does MCE give discounts or grants for individual registrations?
MCE works mostly with companies and organizations and we can provide corporate deals for group bookings or preferred supplier deals. If you would like to discuss a corporate deal, we will be happy to talk to you.

Can I pay with my corporate credit card?
Yes, you can. We accept VISA, Mastercard and Amex.

Does MCE have corporate deals/frameworks available?
Yes, we have. Please contact us for more information.

Can I cancel or change my booking free-of-charge?
At MCE, we understand that business people have commitments and changes do happen. So you can cancel or change your registration up to 21 days before the programme starts without any fees or charges. After that date, you will need to pay full fees, but you are allowed to transfer once to a new programme date.

 

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

http://phone+3225432120

Leading Business

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Dates & Locations

10 Feb – 12 Feb 25 (Brussels)

02 Jun – 04 Jun 25 (Frankfurt)

22 Sep – 24 Sep 25 (Amsterdam)

Duration

3 Day(s)

Price

€2995
excl. VAT*

Brochure Download

Programme Brochure (PDF)

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