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Training Programmes  >  Develop Your Skills  >  Leading Self  >

How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator – even in the most difficult circumstances and situations.

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The Key Issues

You are very busy in work these days. There is a lot to do. Sometimes you just want to get things done. You can’t understand why others are slow or not focussed. So you say exactly what you think with no filters. Your colleagues think you are “very direct” and maybe not very subtle. So it is probably a good idea to learn different ways to communicate in different scenarios.

Communicating diplomatically

Key listening
skills

Visual, verbal & vocal skills

Key Competences​

Stress management when communicating

Using the
right style

The Right Programme for You

It is not always easy to be diplomatic and tactful, but you can learn how to do it. If you find it challenging to communicate in difficult situations, this programme helps you to develop these key skills.

  • Business Professionals
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  • New Managers
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  • Managers
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  • Senior Managers
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Highlights

Learn and practice your communication skills with role plays to become more diplomatic, tactful and credible.

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

  • Apply diplomacy and tact to be a credible and effective communicator in your organization
  • Manage the impact your communications have on your image internally and externally
  • Define and adapt your own personal communication style
  • Develop and demonstrate better listening skills with your colleagues
  • Understand the importance of perceptions in all situations
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust
  • Know what makes effective, powerful communication and develop the skills to implement it
  • Avoid the “Hot Buttons” that can make you less diplomatic and tactful
  • Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

How to Communicate with Diplomacy, Tact and Credibility is a 2 day or 4 live online sessions hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

1 | The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

2 | Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

3 | Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

4 | Effective Listening Skills 

  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

5 | Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations
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CONTACT US FOR MORE INFO

Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Upcoming Programmes

Choose your preferred learning solution

Face-to-Face
2 days
€2,295
  • SEE DATES

Date
City
Location
Information
29 Sep – 30 Sep 2025
Amsterdam
Radisson Blu Hotel Amsterdam City Center
REGISTER
17 Nov – 18 Nov 2025
Brussels
City Centre
REGISTER

Live Online
4 sessions
€2,295
  • SEE DATES

Date
Sessions
Information
27 Oct – 28 Oct 2025
4 Sessions
27 Oct, 09:00 – 12:00CET
27 Oct, 14:00 – 17:00CET
28 Oct, 09:00 – 12:00CET
28 Oct, 14:00 – 17:00CET
REGISTER

In-Company
This programme is available as an In-Company solution for you teams.
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  • SEE DATES

  • Date
    City
    Location
    Information
    29 Sep – 30 Sep 2025
    Amsterdam
    Radisson Blu Hotel Amsterdam City Center
    REGISTER
    17 Nov – 18 Nov 2025
    Brussels
    City Centre
    REGISTER

  • SEE DATES

  • Date
    Sessions
    Information
    27 Oct – 28 Oct 2025
    4 Sessions
    27 Oct, 09:00 – 12:00CET
    27 Oct, 14:00 – 17:00CET
    28 Oct, 09:00 – 12:00CET
    28 Oct, 14:00 – 17:00CET
    REGISTER

  • CONTACT US

  • Contact Us

    Get in touch with the MCE team to learn more about implementing this programme for your team.

    Contact Us - Inco Request
    I am interested in training for *
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Date
City
Location
Information
29 Sep – 30 Sep 2025
Amsterdam
Radisson Blu Hotel Amsterdam City Center
REGISTER
17 Nov – 18 Nov 2025
Brussels
City Centre
REGISTER

Date
Sessions
Information
27 Oct – 28 Oct 2025
4 Sessions
27 Oct, 09:00 – 12:00CET
27 Oct, 14:00 – 17:00CET
28 Oct, 09:00 – 12:00CET
28 Oct, 14:00 – 17:00CET
REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
I am interested in training for *
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Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

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The MCE Team is ready to
answer your questions

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