Search

Essentials of Conflict Management

Develop the key skills you need to manage conflict and keep your team focused on the real results.

The Key Issues

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.

Conflict management

Gaining trust and support

Understanding real interests

Key Competences​

Listening for
feelings

Turning disagreements into positive business discussions

The Right Programme for You

You have been faced with conflict in your Senior Managers team, department or organization and you need to develop the right skills to manage it effectively and postively.

Highlights

Learn, Practice and Use

Programme Details

Essentials of Conflict Management is a 2-day or 4 live online sessions hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Eight Programme Modules

  • Recognising the difference between disagreement and conflict
  • Understanding the five levels of a conflict
  • Exploring barriers to conflict management and resolution
  • Identifying your own feelings and actions in response to conflict
  • Applying the P-U-R-R Model to demonstrate understanding
  • Utilising the validating process
  • Distinguishing between listening for thoughts and listening for feelings
  • Describing the 4 Cs as the cornerstones of building trust
  • Knowing how trust is lost and regained, and how transparency validates trust
  • Identifying interests behind positions
  • Identifying your preferred strategies for responding to conflict
  • Understanding the five conflict strategies
  • Exploring appropriate strategies to minimise/manage conflict
  •  Knowing why relationship conflict and content conflict should be handled differently
  • Turning potential disagreements into discussion by applying the Model to Disagree
  • Identifying and practising assertiveness tools and strategies
  • Detoxifying emotional statements and devising alternative ways to express the message
  • Explaining the difference between difficult people and difficult behaviour
  • Understanding how to handle passive behavior
  • Developing a strategy for handling passive or aggressive behaviour
  • Mapping a conflict using a 5-step approach
  • Exploring a given conflict from various “viewing points”
  • Separating interests from positions in a specific conflict
  • Selecting a conflict strategy appropriate to addressing a specific goal
  • Implementing a chosen conflict strategy
  • Applying skills to address emotionally tense conflicts (called Thunderstorms)
  • Using skills to address an intra-group conflict case study
  • Planning for future development to effectively respond to conflict

Faculty

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

Face-to-Face
2 days
€2,295

Date
City
Location
Stage
19 May – 20 May 2025
Belgrade
To be confirmed
Scheduled
26 May – 27 May 2025
Amsterdam
To be confirmed
Scheduled
06 Oct – 07 Oct 2025
Brussels
To be confirmed
Scheduled

In-Company
This programme is available
as an In-Company solution
for your teams.

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
Checkboxes
Checkboxes

Date
City
Location
Stage
19 May – 20 May 2025
Belgrade
To be confirmed
Scheduled
26 May – 27 May 2025
Amsterdam
To be confirmed
Scheduled
06 Oct – 07 Oct 2025
Brussels
To be confirmed
Scheduled

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

Contact Us - Inco Request
Checkboxes
Checkboxes

Testimonials

Testimonials

Other MCE Recommended Programmes

Communicating Up,
Down and Across
the Organization

How to Communicate
with Diplomacy,
Tact and Credibility

Communicating to Your Senior Management and Key Stakeholders