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Training Programmes > Develop Your Skills > Leading Self >

Communicating Up, Down and Across the Organization

Become a strong, passionate, and effective communicator with your colleagues, managers and senior management.

The Key Issues

How to communicate with colleagues at work is an essential skill. It can happen at a moment’s notice that you need to pitch a new idea to senior managers, influence your colleagues to support your proposal, or inspire direct reports to make a change.

Are you prepared to communicate with anyone in your organization? Do you know how to analyse your audience? Can you frame your message so that people feel connected to you? To connect with many types of people while showing confidence, credibility and trustworthiness requires specific tools and strategies.

Communication skills

Motivating your team

Building self-confidence

Key Competences

Influencing
skills

Developing your message

Building trust & credibility

The Right Programme for You

You want and need to be a professional,clear and effective communicator with your colleagues, boss and senior management. This programme gives you the skills you need in today’s business world.

Highlights

A practical, hands-on and business focused programme with lots of role plays and real business situations.

Learn to communicate with all levels of the organization including senior management and peers.

Learn, Practice and Use

Analyse your audiences and different possible situations in advance
Create simple processes to adapt your message to specific audiences
Apply clear strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Practice skills for delivering messages that are clear, professional and effective
Use different presentation formats to motivate, influence and inform
Identify the best uses of communication technologies available today
Develop messages that speak both to the mind and the heart
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

Communicating Up, Down and Across the Organization is 2-day or 4 live online sessions hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Eight Programme Modules

1 | Developing Conflict Awareness

Recognising the difference between disagreement and conflict
Understanding the five levels of a conflict
Exploring barriers to conflict management and resolution

2 | Responding to Conflict

Identifying your own feelings and actions in response to conflict
Applying the P-U-R-R Model to demonstrate understanding
Utilising the validating process
Distinguishing between listening for thoughts and listening for feelings

3 | The Role of Trust in Minimising Conflict

Describing the 4 Cs as the cornerstones of building trust
Knowing how trust is lost and regained, and how transparency validates trust
Identifying interests behind positions

4 | Conflict Strategies

Identifying your preferred strategies for responding to conflict
Understanding the five conflict strategies
Exploring appropriate strategies to minimise/manage conflict

5 | Moving Beyond Conflict

Knowing why relationship conflict and content conflict should be handled differently
Turning potential disagreements into discussion by applying the Model to Disagree
Identifying and practising assertiveness tools and strategies
Detoxifying emotional statements and devising alternative ways to express the message

6 | Dealing with Difficult Behavior

Explaining the difference between difficult people and difficult behaviour
Understanding how to handle passive behavior
Developing a strategy for handling passive or aggressive behaviour

7 | Mapping the Conflict

Mapping a conflict using a 5-step approach
Exploring a given conflict from various “viewing points”
Separating interests from positions in a specific conflict
Selecting a conflict strategy appropriate to addressing a specific goal
Implementing a chosen conflict strategy

8 | Thunderstorms

Applying skills to address emotionally tense conflicts (called Thunderstorms)
Using skills to address an intra-group conflict case study
Planning for future development to effectively respond to conflict

Faculty

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

2 days

€1,995

SEE DATES

Date

City

Location

Stage

10 Mar – 11 Mar 2025

Brussels

To be confirmed

Scheduled

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Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Communicating Up, Down and Across the Organization

The Key Issues

Communication skills

Motivating your team

Building self-confidence

Key Competences​

Influencing skills

Developing your message

Building trust & credibility

The Right Programme for You

Highlights

Learn to communicate with all levels of the organization including senior management and peers.

Learn, Practice and Use

Programme Details

Eight Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Other MCE Recommended Programmes

The MCE Team is ready to answer your questions

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Key Competences

Influencing
skills

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

The MCE Team is ready to
answer your questions