How to Communicate with Diplomacy, Tact and Credibility

How to Communicate with Diplomacy, Tact and Credibility
May 17th, 2024


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Be a consistently professional communicator – even in the most difficult circumstances and situations

• Learn and practice your communication skills with role plays to become more diplomatic, tactful and credible
• Develop your listening skills to build and improve your professional image

Key Competencies:
• Communicating diplomatically
• Key listening skills
• Visual, verbal & vocal skills
• Stress management when communicating
• Using the right style

The Right Programme for you

It is not always easy to be diplomatic and tactful, but you can learn how to do it. If you find it challenging to communicate in difficult situations, this programme helps you to develop these key skills.

Typical Participants:
• Managers
• Business Professionals

Learn, Practice and Use

Apply diplomacy and tact to be a credible and effective communicator in your organization
Manage the impact your communications have on your image internally and externally
Define and adapt your own personal communication style
Develop and demonstrate better listening skills with your colleagues
Understand the importance of perceptions in all situations
Explore communication style differences and learn to flex your own style
Recognize the impact of stress on communications and be able to adjust
Know what makes effective, powerful communication and develop the skills to implement it
Avoid the “Hot Buttons” that can make you less diplomatic and tactful
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Modules

What will you learn and practice?

How to Communicate with Diplomacy, Tact and Credibility is a hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.

5 Programme Modules:

1 – The Importance of Perception
• Understanding how perception and image can impact others’ perception of you and your performance
• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

2 – Communication Style Differences
• Knowing how style impacts the image others have of you 
• Flexing your style to communicate with more diplomacy, tact and credibility 
• Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
• Flexing your style to gender, generation and position 
• Recognizing how stress impacts how you use your style traits

3 – Effective and Powerful Communication 
• Identifying and removing the roadblocks to effective communication 
• Knowing how to positively impact the visual, verbal and vocal components of communication 
• Describing the Know-Feel-Do Model of communicating 
• Implementing strategies for powerful communications and practicing them 
• Understanding nonverbal communication as a critical part of the communication process

4 – Effective Listening Skills 
• Applying good listening skills in order to communicate with diplomacy, tact and credibility 
• Identifying the barriers and obstacles to effective listening 
• Using good listening skills to build and improve your image 
• Knowing how ineffective listening can cost you and the organization

5 – Diplomacy, Tact and Credibility
• Defining the five actions that make for credible communication 
• Applying diplomacy, tact and credibility skills to create more effective communication 
• Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
• Being aware of your “hot buttons,” and preparing before you face these situations


Liz Clark

Rajeev Aggarwal

Lukasz Wieczorek

Jann Jevons

Luna Charifa Hageali

Susan Armstrong

Bettina Hausmann

Amedeo Decoro

Tony Namigai

Jens Holmboe Bang

Nadia Rao

Alexander Teixeira de Mattos

Anna Boyko

Koen Nuyttens


“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany


“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany


“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy


“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark



What time does the programme start and finish?
MCE programmes start at 9:00 and finish at 17:00. Lunch is a 1-hour break and there are two coffee breaks too. On the last day, the programme finishes at 16:30 as we know a lot of people have to catch planes and trains.

What should I wear (dress code) when participating in an MCE Programme?
Most participants wear Business Casual clothes. A formal business suit is not necessary.

Are there MCE approved/recommended hotels?
Yes, each programme has recommended hotels that have the best rates. We include details of these hotels in your registration pack.

Are meals included? I don’t eat certain food. Can I order special meals?
Lunch is provided every day and we always organize a buffet so you have a good choice of foods to cater for different needs.

Are there evening activities?
Your evenings are free, although there some exceptions (e.g. On the MCE Leadership Development Programme there is an activity on day 3)

Is there a free Wi-Fi?
For programmes at MCE in Brussels, there is free Wi-Fi throughout the building. For other locations, the services can vary, but in most locations we have organized free Wi-Fi.

What level of English do I need to take part in an MCE Programme?
MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and network with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

Will I get a certificate at the end of the programme?
Yes, a certificate of attendance is provided to you upon successful completion of the programme.


Are MCE programmes certified by an official body/organization?
10 of MCE’s top selling programmes are approved by Project Management Institute and you can find more information on these programmes here.

What is the MCE approach to learning and development?
All of MCE’s Open Enrolment programmes are based on MCE’s FEEL-THINK-DO and 70-20-10 principles to enable effective learning transfer.

Who designs MCE programmes?
Our Portfolio team together with the core MCE Senior Associates design all of our programmes based on the ROPES model.

Are MCE’s Programmes practical?
MCE’s programmes are all designed to allow to practice what you have learnt. So you will have lots of time to practice, practice and practice.



Are VAT rates included in the price?
The price advertised in this page is VAT excluded and applicable to clients and companies legally based in the European Union.

All clients outside the European Union (EU), e.g. Middle East, Africa, Asia and America, are exempt from VAT rates. For them, the price advertised here is the final price to be paid.

  • One exception: Training Programmes in France. All clients (inside or outside the European Union) following training programmes in France are liable to 20% VAT rates in all cases.

When are VAT rates applicable to me?
In the case of clients and companies legally based in the European Union, VAT rates will be added to the price in the following cases:

  • If the client is a natural person (B2C) without a VAT number. 21% VAT applicable.
  • If the training programmes runs in France: 20% VAT applicable.
    • Also applicable to clients outside the European Union (EU)
    • Except when
      • The client is VAT-exempt
  • If the client is legally registered in Belgium (independent from where in Europe the training programme is followed): 21% VAT applicable.
    • Except when:
      • The client attend the training programme in France: 20% VAT applicable instead.
      • The client is VAT-exempt
    • If the client does not provide a corporate VAT number or does not have any VAT number: 21% VAT applicable (Only applicable to clients in the EU).

I don’t have approval from my finance team yet, can I make a tentative registration?
Yes, simply contact us and we will hold a place for you.

Is hotel accommodation included in the programme fee?
No, participants are expected to arrange their own accommodation and travel. The Programme fee covers the programme attendance, materials, lunches & refreshments.

Does MCE give discounts or grants for individual registrations?
MCE works mostly with companies and organizations and we can provide corporate deals for group bookings or preferred supplier deals. If you would like to discuss a corporate deal, we will be happy to talk to you.

Can I pay with my corporate credit card?
Yes, you can. We accept VISA, Mastercard and Amex.

Does MCE have corporate deals/frameworks available?
Yes, we have. Please contact us for more information.

Can I cancel or change my booking free-of-charge?
At MCE, we understand that business people have commitments and changes do happen. So you can cancel or change your registration up to 21 days before the programme starts without any fees or charges. After that date, you will need to pay full fees, but you are allowed to transfer once to a new programme date.


The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!


Leading SelfClassroom ProgrammePMI Certified Programme

Dates & Locations

07 Oct – 08 Oct 24 (Frankfurt) GO

02 Dec – 03 Dec 24 (Amsterdam)


2 Day(s)


excl. VAT*

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