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Training Programmes > Develop Your Skills > Leading Self >

How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator – even in the most difficult circumstances and situations.

The Key Issues

You are very busy in work these days. There is a lot to do. Sometimes you just want to get things done. You can’t understand why others are slow or not focussed. So you say exactly what you think with no filters. Your colleagues think you are “very direct” and maybe not very subtle. So it is probably a good idea to learn different ways to communicate in different scenarios.

Communicating diplomatically

Key listening
skills

Visual, verbal & vocal skills

Key Competences

Stress management when communicating

Using the
right style

The Right Programme for You

It is not always easy to be diplomatic and tactful, but you can learn how to do it. If you find it challenging to communicate in difficult situations, this programme helps you to develop these key skills.

Highlights

Learn and practice your communication skills with role plays to become more diplomatic, tactful and credible.

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

Apply diplomacy and tact to be a credible and effective communicator in your organization
Manage the impact your communications have on your image internally and externally
Define and adapt your own personal communication style
Develop and demonstrate better listening skills with your colleagues
Understand the importance of perceptions in all situations

Explore communication style differences and learn to flex your own style
Recognize the impact of stress on communications and be able to adjust
Know what makes effective, powerful communication and develop the skills to implement it
Avoid the “Hot Buttons” that can make you less diplomatic and tactful
Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Programme Details

How to Communicate with Diplomacy, Tact and Credibility is a 2 day or 4 live online sessions hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.

Five Programme Modules

1 | The Importance of Perception

Understanding how perception and image can impact others’ perception of you and your performance
Recognizing how diplomacy, tact and credibility are demonstrated through good communication

2 | Communication Style Differences

Knowing how style impacts the image others have of you
Flexing your style to communicate with more diplomacy, tact and credibility
Completing the Insight Inventory® to better understand how style affects your communication effectiveness
Flexing your style to gender, generation and position
Recognizing how stress impacts how you use your style traits

3 | Effective and Powerful Communication

Identifying and removing the roadblocks to effective communication
Knowing how to positively impact the visual, verbal and vocal components of communication
Describing the Know-Feel-Do Model of communicating
Implementing strategies for powerful communications and practicing them
Understanding nonverbal communication as a critical part of the communication process

4 | Effective Listening Skills

Identifying the barriers and obstacles to effective listening
Using good listening skills to build and improve your image
Knowing how ineffective listening can cost you and the organization

5 | Diplomacy, Tact and Credibility

Defining the five actions that make for credible communication
Applying diplomacy, tact and credibility skills to create more effective communication
Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
Being aware of your “hot buttons,” and preparing before you face these situations

Faculty

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

2 days

€2,295

SEE DATES

Date

City

Location

Stage

07 Apr – 08 Apr 2025

Vienna

To be confirmed

Scheduled

REGISTER

02 Jun – 03 Jun 2025

Brussels

To be confirmed

Scheduled

REGISTER

29 Sep – 30 Sep 2025

Amsterdam

To be confirmed

Scheduled

REGISTER

17 Nov – 18 Nov 2025

Brussels

To be confirmed

Scheduled

REGISTER

4 sessions

€2,295

SEE DATES

Date

Sessions

Stage

07 Apr – 08 Apr 2025

4 Sessions

18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET

Scheduled

REGISTER

27 Oct – 28 Oct 2025

4 Sessions

18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET

Scheduled

REGISTER

This programme is available as an In-Company solution for you teams.

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SEE DATES
Date
City
Location
Stage
07 Apr – 08 Apr 2025
Vienna
To be confirmed
Scheduled
REGISTER
02 Jun – 03 Jun 2025
Brussels
To be confirmed
Scheduled
REGISTER
29 Sep – 30 Sep 2025
Amsterdam
To be confirmed
Scheduled
REGISTER
17 Nov – 18 Nov 2025
Brussels
To be confirmed
Scheduled
REGISTER
SEE DATES
Date
Sessions
Stage
07 Apr – 08 Apr 2025
4 Sessions
18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
Scheduled
REGISTER
27 Oct – 28 Oct 2025
4 Sessions
18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
Scheduled
REGISTER
CONTACT US
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Get in touch with the MCE team to learn more about implementing this programme for your team.

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Date

City

Location

Stage

07 Apr – 08 Apr 2025

Vienna

To be confirmed

Scheduled

REGISTER

02 Jun – 03 Jun 2025

Brussels

To be confirmed

Scheduled

REGISTER

29 Sep – 30 Sep 2025

Amsterdam

To be confirmed

Scheduled

REGISTER

17 Nov – 18 Nov 2025

Brussels

To be confirmed

Scheduled

REGISTER

Date

Sessions

Stage

07 Apr – 08 Apr 2025

4 Sessions

18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET

Scheduled

REGISTER

27 Oct – 28 Oct 2025

4 Sessions

18 Nov, 09:00 – 12:00CET
18 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET
19 Nov, 09:00 – 12:00CET

Scheduled

REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

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Last Name

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Phone

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Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Other MCE Recommended Programmes

Communicating Up,
Down and Across
the Organization

SEE MORE
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Influence and
Impact

SEE MORE
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Getting Results
Without
Authority

SEE MORE
SEE MORE

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Develop Your Skills

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Your Industry

MCE Near You

Discover More

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

How to Communicate with Diplomacy, Tact and Credibility

The Key Issues

Communicating diplomatically

Key listening skills

Visual, verbal & vocal skills

Key Competences​

Stress management when communicating

Using theright style

The Right Programme for You

Highlights

Develop your listening skills to build and improve your professional image.

Get live feedback from peers during practice role plays and exercises.

Learn, Practice and Use

Programme Details

Five Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Other MCE Recommended Programmes

The MCE Team is ready to answer your questions

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Key listening
skills

Key Competences

Using the
right style

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

The MCE Team is ready to
answer your questions