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Training Programmes > Develop Your Skills > Leading Self >

Communication and Influence for Executive Assistants

Communicate effectively with your boss and colleagues to get projects and tasks done on time and on target.

The Key Issues

As an Executive Assistant today, you need to communicate with lots of different levels of the company. You need to communicate confidently and adapt your communication to the audience. Communicating with senior management is very different than with colleagues or external partners.

Self-empowerment

Conflict management

Emotional intelligence

Key Competences

Influencing
skills

Assertiveness skills

Giving
feedback

The Right Programme for You

You are an experienced executive assistant or administrative professional. You need to learn new influencing and communication skills to get things done with your colleagues and senior managers.

Highlights

Learn how to manage your time and priorities when reporting to several bosses.

Practice different communication style that you need when working with colleagues, bosses and senior managers.

Develop you emotional intelligence skills that are crucial for your role.

Learn, Practice and Use

Emphasize your personal strengths and qualities for self-empowerment
Know how your personal style affects the decisions you make
Communicate and interact with others more assertively and clearly
Develop positive working relationships
Strengthen your ability to take on future challenges, and trust in yourself

Become more effective in managing tasks assigned and boost the success of your boss
Learn about the 5 components of emotional intelligence and what they mean for you
Handle conflict and difficult conversations professionally
Develop the skills to give and receive feedback
Develop your active listening skills

Programme Details

Communication and Influence for Executive Assistants is a 3 day hands-on training programme, highly interactive with exercises and role plays. The programme focuses on developing your key skills in the areas of conflict management, influencing, assertiveness and emotional intelligence.

Nine Programme Modules

1 | Your Role in the Current business environment

A changing world of work
The impact on managers
Implications for the role of the Executive Assistant – what is changing

2 | Self-awareness

Examine your values, beliefs, attitudes and strengths and how they relate to the way you work and live with others
Reflect on how to increase accountability, empathy, credibility and awareness of your business context

3 | Assertiveness

Strengthen your ability to say no
The cycle of self-empowerment

4 | Emotional Intelligence

What is Emotional Intelligence
Why we need to use Emotional Intelligence at work
The five components of Emotional Intelligence

5 | Personal Openness

Your personal style
Valuing differences – your style vs others’ styles
Impact of culture
Giving and receiving feedback

6 | Communicating with Confidence and Clarity

Questioning skills
Defining the message
Know your audience
Listening skills

7 | Handling Conflict Effectively

What is conflict?
Conflict management approaches
Handling difficult conversations

8 | Influence with Win-Win in Mind

Using the Cohen-Bradford Influence Model

9 | Committing to Your Personal Development

Raise your self-awareness
Be clear about the results you want
Make personal and professional action plans

Faculty

Bettina
Hausmann

Upcoming Programmes

Choose your preferred learning solution

3 days

€2,295

SEE DATES

Date

City

Location

Stage

07 Jul – 09 Jul 2025

Prague

To be confirmed

Scheduled

REGISTER

03 Nov – 05 Nov 2025

Amsterdam

To be confirmed

Scheduled

REGISTER

This programme is available
as an In-Company solution
for your teams.

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Company

Job Title

Phone

Country

Request

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SEE DATES
CONTACT US

Date

City

Location

Stage

07 Jul – 09 Jul 2025

Prague

To be confirmed

Scheduled

REGISTER

03 Nov – 05 Nov 2025

Amsterdam

To be confirmed

Scheduled

REGISTER

Contact Us

Get in touch with the MCE team to learn more about implementing this programme for your team.

First Name

Last Name

Company

Job Title

Phone

Country

Request

Checkboxes

I would like to receive the latest research-based articles and training programmes from Management Centre Europe.

Checkboxes

Captcha

If you are human, leave this field blank.

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President,
Logic S.p.A., Italy

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

Other MCE Recommended Programmes

The Professional
Executive
Assistant

SEE MORE
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Management Skills for Administrative Professionals

SEE MORE
SEE MORE

Partnering
with
Your Boss

SEE MORE
SEE MORE

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Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Develop Your Skills

Your Seniority

Your Industry

MCE Near You

Discover More

Communication and Influence for Executive Assistants

The Key Issues

Self-empowerment

Conflict management

Emotional intelligence

Key Competences​

Influencing skills

Assertiveness skills

Giving feedback

The Right Programme for You

Highlights

Practice different communication style that you need when working with colleagues, bosses and senior managers.

Develop you emotional intelligence skills that are crucial for your role.

Learn, Practice and Use

Programme Details

Nine Programme Modules

Faculty

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

BettinaHausmann

Upcoming Programmes

Contact Us

Contact Us

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Testimonials

"“It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

“Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

“Very interesting topics, international and multicultural environment. Very professional coach.”

“The subjects covered were extremely relevant and gave input to my personal development.”

Other MCE Recommended Programmes

The MCE Team is ready to answer your questions

GET IN TOUCH

SUSCRIBE TO MCE NEWS

follow us

Key Competences

Influencing
skills

Giving
feedback

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

Bettina
Hausmann

The MCE Team is ready to
answer your questions