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Communication and Influence for Executive Assistants

Communicate effectively with your boss and colleagues to get projects and tasks done on time and on target.

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The Key Issues

As an Executive Assistant today, you need to communicate with lots of different levels of the company. You need to communicate confidently and adapt your communication to the audience. Communicating with senior management is very different than with colleagues or external partners.

Self-empowerment

Conflict management

Emotional intelligence

Key Competences​

Influencing
skills

Assertiveness skills

Giving
feedback

The Right Programme for You

You are an experienced executive assistant or administrative professional. You need to learn new influencing and communication skills to get things done with your colleagues and senior managers.
  • Business Professionals
  • New Managers
  • Managers
  • Senior Managers

Highlights

Learn how to manage your time and priorities when reporting to several bosses.

Practice different communication style that you need when working with colleagues, bosses and senior managers.

Develop you emotional intelligence skills that are crucial for your role.

Learn, Practice and Use

  • Emphasize your personal strengths and qualities for self-empowerment
  • Know how your personal style affects the decisions you make
  • Communicate and interact with others more assertively and clearly
  • Develop positive working relationships
  • Strengthen your ability to take on future challenges, and trust in yourself
  • Become more effective in managing tasks assigned and boost the success of your boss
  • Learn about the 5 components of emotional intelligence and what they mean for you
  • Handle conflict and difficult conversations professionally
  • Develop the skills to give and receive feedback
  • Develop your active listening skills

Programme Details

Communication and Influence for Executive Assistants is a 3 day hands-on training programme, highly interactive with exercises and role plays. The programme focuses on developing your key skills in the areas of conflict management, influencing, assertiveness and emotional intelligence.

Nine Programme Modules

  • A changing world of work
    The impact on managers
  • Implications for the role of the Executive Assistant – what is changing
  • Examine your values, beliefs, attitudes and strengths and how they relate to the way you work and live with others
  • Reflect on how to increase accountability, empathy, credibility and awareness of your business context
  • Strengthen your ability to say no
  • The cycle of self-empowerment
  • What is Emotional Intelligence
  • Why we need to use Emotional Intelligence at work
  • The five components of Emotional Intelligence
  • Your personal style
  • Valuing differences – your style vs others’ styles
  • Impact of culture
  • Giving and receiving feedback
  • Questioning skills
  • Defining the message
  • Know your audience
  • Listening skills
  • What is conflict?
  • Conflict management approaches
  • Handling difficult conversations
  • Using the Cohen-Bradford Influence Model
  • Raise your self-awareness
  • Be clear about the results you want
  • Make personal and professional action plans
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Faculty

Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Bettina
Hausmann

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Testimonials

Testimonials

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