Managing Process Employees in a Digital World
Digital tools and technology are not new in the world of process and performance management, but there are new ways that organizations can leverage these digital tools.
Nearly every organization (96%) that participated in APQC’s “Digital and Its Role in Process: Survey Report” noted they have some sort of investment planned for digital in the next 18 months. Looking specifically at artificial intelligence, only 9% of organizations have made a substantial or full-scale investment today; however, 79% of organizations plan to see an increase in the next 12 to 18 months.
So, what does that mean for managers?
It means that managers may have more money to spend, but they need to ensure their investment is well spent—on the people.
Digital tools and technology are not new in the world of process and performance management, but there are constantly evolving developments and new ways that organizations can leverage these digital tools. Managers need to ensure their employees are ready for change and have the skills necessary to be successful with future tools and technologies.
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About
- Madison Lundquist
Principal research lead at APQC, developing and executing the organization’s research agenda for process and performance management and serving as subject matter expert. She interviews organizations on their practices, identifies key findings, and shares the approaches and best practices organizations use to manage process, improve organizational agility, and continuously improve.
- Quarterly Winter 2024
- 10 Minutes Read
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