Frontline Customer Service Representative Training

This OnDemand Course contains the following lessons:

Becoming a Trusted Advisor 
Learn how to become more than a customer-facing representative with tips and tools to allow you to transition into being your clients’ trusted advisor.

Applying Mindful Behaviors at Work
Learn how to practice mindfulness to become less reactive and tackle stress in the workplace.

Understanding and Applying Your Locus of Control at Work 
Learn how to develop an internal locus of control to reframe negative thoughts and create successful coping skills for emotionally charged situations.

Strategies for Managing Situational Conflict 
Learn how to define conflict and acquire strategies to manage conflicts within an organization.

Building Your Strengths as a REAL Team Player
Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.

Effective Problem-Solving and Decision-Making Tools
Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.

How to Manage Your Emotions While Under Stress
Get the skills needed to maintain control of your emotions at work, whatever the situation.

Make Every Employee a Customer Experience Champion
Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.