Customer Service Manager Training

Customer Service Manager Training

Ensure your team is motivated and ready to implement an effective customer service strategy.

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques.

This OnDemand Course contains the following lessons:

Enhancing Collaborative Communication
Identify communication techniques that you can use to improve team collaboration, a crucial component of customer service success.

Leveraging Feedback to Strengthen Employee Commitment
Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

Enhancing Communication Skills
Discover and apply different communication styles and effective communication techniques so you can have difficult or sensitive conversations effectively and with confidence.

Building a Customer-Focused Strategy
Analyze what your customer wants from you and define the objectives of your customer strategy so you can create a mission statement aligned with the company’s vision.

Creating a Motivational Climate
Build the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.

Leading with Emotional Intelligence in the Workplace
Learn about the relevance of emotional intelligence to leadership competencies and discover how to apply EI principles to foster productive workplace relationships.

Coaching for Performance
Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

Leading a Customer-Focused Team
Acquire tools and tactics for creating a team culture in which employees strive to meet and exceed customer expectations.

Price:  €225  

OnDemand entire library :  €450

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What is OnDemand?

MCE in partnership with our parent company AMA is now offering AMA’s OnDemand Training in the EMEA region. These training programmes are online self-paced learning that you can access anywhere and anytime.

Self-Paced

Access the courses anywhere, anytime with an internet connection. You will receive a certificate of completion for every successful lesson.

Short Course

Most courses are 240 minutes long & consists of short modules of about 15-20 minutes with a clear learning objective. 

Interactive

Each course includes videos, quizzes, audio, exercises, reading, making decisions, assessments and more.

Package Price

Each course costs €225. However you can get full access to the entire OnDemand library at €450.

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MCE Mini MBA Demo Session: Adapt Your Strategy in a Changing Business World. 7th of October & Online

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MCE Mini MBA Demo Session: Adapt Your Strategy in a Changing Business World. 7th of October & Online
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