AMA-CPM Quiz Take the Quiz to Assess Your Management Skills! Qualifying to earn an AMA Certified Professional in Management™ credential could be a powerful asset to your managerial skills, as well as your resume and future career prospects. Certification lets employers, clients, and colleagues know that you have the well-rounded skills, knowledge, and experience successful managers need. As a manager, are you confident you already meet these high standards? Take the AMA-CPM™ Quiz to find out if you're ready to take the next step towards certification! 1. When deciding how to delegate, it is MOST critical for a manager to:Please select your answerFocus on freeing themselves from a task that could be performed by an employee.Ensure that a delegated task will lead to a learning experience for the employee.Assess each employee’s speed and efficiency as they relate to each task.Consider which employee’s skills and temperament are best suited to each task. 1 out of 10 2. A human resources manager has been asked to speak at a company-wide webinar. What is the FIRST step in preparing this presentation?Please select your answerChoose formatGather ideasUnderstand audienceDefine purpose 2 out of 10 3. During a performance review, an employee who fails to see the logic or benefit of a manager’s feedback is likely to:Please select your answerComplain to peers about the feedback and intentionally make no changes.Pretend to be content and understand the issue while making intentional mistakes.Make suggested improvements to demonstrate an attempt to appease the manager.Ask the manager for new ways to improve work outcomes. 3 out of 10 4. Two of your team members are arguing over the solution to an ongoing departmental problem. Which of the following is the BEST way to resolve this conflict?Please select your answerLet them resolve the problem on their own, as conflict resolution can be healthy.Serve as a mediator, with the goal of finding a solution that both team members can support.Ask the other members of your team to vote on which idea should be implemented.Let each team member explain their idea, then select the option that you believe is most appropriate. 4 out of 10 5. Data points that do not fit the major trends of a data set are BEST described as:Please select your answerIncorrect assumptions used in building the model.Obvious errors to be eliminated from the data set.Outliers that may affect results.Data to be ignored as not fitting the model. 5 out of 10 6. Which activities would BEST help HR team members to achieve growth for the future?Please select your answerPerform an equity review and make salary and position adjustments based on the findings.Gather data and analyze it for trends and insights in order to develop a data-driven staffing plan.Begin an internship program with local colleges to create a talent pipeline.Conduct staff interviews to determine job satisfaction and likelihood to remain with the company. 6 out of 10 7. When communicating change that a manager has not initiated, such as relocating to new office space, the BEST approach for the manager is to:Please select your answerJustify the change and encourage people to have a positive attitude.Share the need for the change, the intended outcomes, and the timeline.Rely on senior management to communicate the change to the organization.Help the staff convey concerns to senior management. 7 out of 10 8. Which of the following documents represents an account within a shareholder’s equity section of a balance sheet?Please select your answerNet incomeRetained earningsDividends paidIncome earning statement 8 out of 10 9. A manager needs to have a discussion with a direct report about repeatedly arriving to work late, which is a problem disrupting the department. To minimize defensiveness and resistance, which of the following is the BEST communication strategy for the manager to use during this meeting?Please select your answerSelf-awarenessComplexityDirectnessEmpathy 9 out of 10 10. A project manager has designated one member of the team to ensure that the output of the project meets all legal requirements. Which key stakeholder role is this member performing?Please select your answerBeneficiaryResistorRegulatorProject manager 10 out of 10 {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. The server responded with {{status_text}} (code {{status_code}}). Please contact the developer of this form processor to improve this message. Learn More{{/message}}{{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. Even though the server responded OK, it is possible the submission was not processed. Please contact the developer of this form processor to improve this message. Learn More{{/message}}Submitting… Next Time is Up!