When planning to implement AI and create a culture of
innovation, start now because you will never be finished.
Enterprise AI adoption is on the rise. As quickly as tools such as ChatGPT and Bard hit the mainstream, executives began asking how AI could be leveraged within their businesses to automate tasks, streamline processes, and create efficiencies. But while using AI tools is generally an intuitive process, integrating AI tools into a company’s culture and infrastructure is much more complicated—but it isn’t impossible. In fact, we are nearing a precipice where this will be an essential part of doing business, and those who don’t embrace the tech will be left behind.
Before diving into how AI can be implemented into a company’s culture, it would be helpful to identify some of the initial hurdles of AI implementation. For one, security is generally the most pressing concern and is associated with the biggest risk. While companies are drafting policies to ensure employees know what they can and cannot do or access regarding AI, management is responsible for enforcing the parameters. However, this evolving technology does not have finite best practices, nor do all the platforms have safeguards in place. Therefore, treading lightly in highly sensitive verticals is advised, and ensuring security is a top priority.
This requires an initial deep dive and ongoing communications between the IT team, management, and representatives from all departments.
The other top concern is knowledge and education across the organization. While some people may have surface level knowledge of AI, others may be greatly educated and already elbow-deep in AI activations. So, with varying levels of understanding, policies and counsel must meet employees where they are to ensure there is comprehension and cohesion
across all business functions. In addition, it is likely that some people may feel threatened by the technology (and widespread predictions) and concerned about job security. In short, robots and technology cannot replace human intelligence, but the fear that they can is a highly contagious mindset. Now, onto culture…
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About Writer
Jason Downie is the U.S. CEO, Making Science.