Essentials of Management: Management Skills for New Managers (Live Online)

Essentials of Management: Management Skills for New Managers (Live Online)
May 14th, 2022

Overview

Why attend this programme?

This programme is also available FACE-TO-FACE, for more information click here

Managing a team can be difficult. But there are key skills all managers need to learn, practice and use. 

  1. Delegation: How and what can I delegate? Who can and should I delegate to?
  2. Coaching: When, how and why should I coach my team members?
  3. Communication: What is the best way to communicate with my team and my boss?
  4. Motivation: How can I motivate my team in person and remotely? 
  5. Performance Management: How can I manage the performance of my team?

Who should attend?

  1. Do you manage a team of 3 or more people? 
  2. Have you been a manager for less than 4 years? 
  3. Do you use English in your job more than 3 times a week? 
  4. Are you between 25 and 39 years old? 
  5. Do you want learn, practice and use key management skills?

If you answered “yes” to these questions, then this programme is the right one for you. 

 

How will you benefit?

After taking this programme, you will:

  • Identify the key skills and abilities you need to be an effective manager
  • Understand the different roles and situations you face every day
  • Use goal setting and feedback to manage your team’s performance
  • Run better performance management conversations
  • Communicate professionally with your team and boss
  • Coach your team to perform better and develop new skills
  • Understand and use the 10 core factors that can affect your team’s motivation
  • Learn how to delegate more effectively

During the programme you will:

  • Network and learn from a diverse group of peers with similar challenges like you from different functions, industries and countries
  • Develop a personal action plan to implement back at work
  • Learn and practice using real-world examples and role plays over 4 interactive online sessions 

Programme Details

What will you learn and practice?

Essentials of Management: Management Skills for New Managers (Live Online) is a 4-session hands-on online training programme, highly interactive with exercises and role plays. The programme is facilitated by an experienced business person.

Programme Outline:

Module 1: Defining Your Role as a Manager

  • Discovering the qualities and abilities required for effective management
  • Identifying the roles and responsibilities managers perform
  • Exploring the contextual issues and challenges that new managers face today

Module 2: Continuous Performance Management

  • Defining the goal of performance management
  • Identifying the process and challenges
  • Practicing the skills of performance management

Module 3: Communication: Conducting Effective Work Conversations

  • Describe the importance of communication to effective management.
  • Recognizing the qualities of effective communication.
  • Understanding the process of communication and the barriers that can derail it.
  • Recognizing different types of work conversations.
  • Identifying the two key conversation skills.
  • Understanding and utilizing the conversational triangle

Module 4: Coaching for Performance

  • Identifying the importance of and requirements for coaching
  • Learning the micro-skills of effective coaching
  • Confronting problem behaviours in a tactful manner
  • Using the AMA Guide to manage a coaching discussion
  • Differentiating between coaching and disciplining

Module 5: Building a Motivational Climate

  • Recognizing the manager’s role in employee motivation
  • Exploring important elements of the motivational process
  • Utilizing managerial practices for building a motivational climate

Module 6: Delegating for Growth and Development

  • Describing the types of delegation that managers can engage in
  • Identify the importance of, and the barriers to, effective delegation
  • Assessing your current delegation practices and their challenges
  • Recognizing what can and can’t be delegated
  • Identifying the phases of effective delegation
  • Practicing delegation discussion

Practical Information

How many sessions will I attend? How long are the sessions?

Depending on the programme, you will attend 3 or 4 sessions which will each be a few days apart.

The sessions are 3 hours long, with a 15-minute coffee break.

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded an MCE Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

Questions?

View our Frequently Asked Questions (FAQ) for Live Online programmes.

The MCE Team is ready to answer any questions you have. Please contact us by phoneemailcontact form or even website chat. We would be happy to talk to you!

Testimonials

“ It is a perfect possibility to connect with people from different industries, who are dealing with the same issues.”

Agata Kulik, Product Manager Special Salts, Jungbunzlauer Ladenburg GmbH, Germany

 

“ Facilitator, content, tools, methods, room were very good and fitted to the participants and their needs.”

Andreas Armenat, Head of Production, GO Generics & Standard Solutions, Fresenius Kabi AG, Germany

 

“Very interesting topics, international and multicultural environment. Very professional coach.”

Alessandro Foresio, Vice President, Logic S.p.A., Italy

 

“The subjects covered were extremely relevant and gave input to my personal development.”

Rosa Karen Schmidt, Senior VP-Assistant, Novo Nordisk, Denmark

FAQ

ABOUT MCE’S LIVE ONLINE PROGRAMMES

What are MCE’s Live Online programmes?

MCE’s “Live Online” programmes, powered by AMA, are live, interactive, trainer-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office. Live online sessions use Voice-over Internet Protocol (VoIP) technology and Adobe® Flash® Player which means facilitator and participants communicate over the internet using a USB Headset with microphone to speak and listen to each other during the sessions.

 

Who facilitates MCE’s Live Online programmes?

A member of our expert faculty of business professionals will lead your programme. Beyond our course leaders’ experience in business training, they are specially trained to present our high-quality content in an engaging, live online format.

 

What will I do during the Live Online sessions?

During the Live Online sessions, you will interact with the facilitator and with other participants using voice (VoIP) and text-based chat, as well as a range of sophisticated, yet easy to use, audience participation tools such as polls, whiteboard, etc.

Throughout the programme, you will engage in discussions and experiential activities based on realistic workplace scenarios, including practical exercises and role play in breakouts, as well as individual and group debriefs.

During the breakout exercises, you will have a unique opportunity to discuss challenges and apply skills in concrete practical situations, while receiving significant feedback from others.

 

What are the technical requirements for my computer?

The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.

 

Why can’t I join on a tablet or mobile phone?

Using a desktop or laptop computer is required in order to experience all the features and interactions during the programme. We strongly recommend against using tablets or mobile phones. Click here to check the technical requirements for your computer.

 

Can I join on Wi-Fi?

We strongly recommend joining the sessions through a wired internet connection. Please note that Wi-Fi, Blue tooth and mobile wi-fi are all unstable and cause a deteriorated experience not only for the affected participant, but for the entire group as well, including audio drop, disconnection from the rooms and delays in the interaction.

 

Why do I need a headset?

An appropriate computer headset with built-in microphone is required in order to attend Live Online sessions. A headset with a microphone will allow you to hear and be heard comfortably. Connecting with the computer’s built-in audio may create echoes affecting the whole group experience, therefore we strongly recommend against it.

Your headset should have the following characteristics:

  • USB connection, with plug-and-play capability (i.e., with the software driver included)
  • A built-in microphone with noise-cancelling capabilities
  • Clear digital stereo headphone audio

A good indication that a headset will perform well for our Live Online sessions is a “designed for videoconferencing” or “designed for Skype” label. An example of a headset which has been found to work well with our Live Online programmes is the Logitech h340.

Several colleagues are attending this programme at the same time, can we all join together from the same room/computer?

Because of the various interactions taking place during the session, it is important that each individual participant joins the session on a separate computer, and from a separate room. In order to provide the best possible experience for all participants, we also strongly recommend that you sit in a quiet environment with no background noise (please try to avoid open space work areas).

 

What do I need to do in order to connect to the sessions?

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled course and give you all the information you need about the simple set-up process.

 

What are the interactive features used during Live Online programmes?

You’ll be able to speak to and/or electronically communicate with the facilitator and other attendees. You can also share files, view the facilitator’s desktop, ask questions, tell the facilitator to speak louder, softer, slow down, etc. (through simple icons). You’ll see what your facilitator is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online programme.

 

How far in advance do I need to register for a Live Online programme?

The earlier the better.  That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your programme might require. In order to experience the Live Online programme to its fullest, we recommend you register no later than one week before Lesson One.

 

I registered for a Live Online programme; why haven’t I heard from you?

After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to the AMA Learning Portal, or your system readiness check email, please notify MCE Client Services at +32 2 543 21 20 immediately. We will make sure you have everything you need before your programme.

 

Will I get a certificate at the end of the programme?

After successful completion of the programme, participants will be awarded a Certificate. In order to qualify for this certificate, participants must register for and attend the programme using their individual log-in ID for the entire duration of the sessions. Speaking in the sessions via individual VoIP connection and participating in all of the chat, polling, and breakout exercises is required. Archived recordings or groups attending through one computer/connection do not qualify for the certificate.

 

What level of English do I need to take part in an MCE Live Online programme?

MCE’s participants come from over 90 different countries but all of our open enrolment programmes are run in English. You need to have a good working knowledge of English to be able to fully participate in the programme and engage in various interactions with other participants. If you have difficulty understanding these questions, the programme might be difficult for you too.

 

Security and Data Privacy

  • Each participant uses a unique, system-generated Login ID via Internet email.
  • Customer data privacy is a key priority for MCE. Maintaining your trust and confidence by handling your personal data securely is of the highest importance to us. For more information about what information MCE collects and how it is used, please read our Data Privacy Policy.

The MCE Team is ready to answer any questions you have. Please contact us by phone, email, contact form or even website chat. We would be happy to talk to you!

Leading Others

Dates & Locations

13 Jun – 16 Jun 22 (Live Online)
Live Online

25 Jul – 28 Jul 22 (Live Online)
Live Online

22 Aug – 25 Aug 22 (Live Online)
Live Online

12 Sep – 15 Sep 22 (Live Online)
Live Online

17 Oct – 20 Oct 22 (Live Online)
Live Online

21 Nov – 24 Nov 22 (Live Online)
Live Online

05 Dec – 08 Dec 22 (Live Online)
Live Online

Duration

13 Jun - 16 Jun 22

4 sessions of 3.5 hours on:
13 Jun, 09:00 – 12:30CET
14 Jun, 09:00 – 12:30CET
15 Jun, 09:00 – 12:30CET
16 Jun, 09:00 – 12:30CET

25 Jul - 28 Jul 22

4 sessions of 3.5 hours on:
25 Jul, 09:00 – 12:30CET
26 Jul, 09:00 – 12:30CET
27 Jul, 09:00 – 12:30CET
28 Jul, 09:00 – 12:30CET

22 Aug - 25 Aug 22

4 sessions of 3.5 hours on:
22 Aug, 09:00 – 12:30CET
23 Aug, 09:00 – 12:30CET
24 Aug, 09:00 – 12:30CET
25 Aug, 09:00 – 12:30CET

12 Sep - 15 Sep 22

4 sessions of 3.5 hours on:
12 Sep, 09:00 – 12:30CET
13 Sep, 09:00 – 12:30CET
14 Sep, 09:00 – 12:30CET
15 Sep, 09:00 – 12:30CET

17 Oct - 20 Oct 22

4 sessions of 3.5 hours on:
17 Oct, 09:00 – 12:30CET
18 Oct, 09:00 – 12:30CET
19 Oct, 09:00 – 12:30CET
20 Oct, 09:00 – 12:30CET

21 Nov - 24 Nov 22

4 sessions of 3.5 hours on:
21 Nov, 09:00 – 12:30CET
22 Nov, 09:00 – 12:30CET
23 Nov, 09:00 – 12:30CET
24 Nov, 09:00 – 12:30CET

05 Dec - 08 Dec 22

4 sessions of 3.5 hours on:
05 Dec, 09:00 – 12:30CET
06 Dec, 09:00 – 12:30CET
07 Dec, 09:00 – 12:30CET
08 Dec, 09:00 – 12:30CET

Price

€1950
excl. VAT*

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