Communication Skills

Get the skills to communicate and influencing across the organization

Communication skills training programmes for all professionals working in international contexts.

Your communication skills are key to effectively the challenges of a VUCA world.

Everyone is talking about a VUCA world and things are more unpredictable than ever before. Companies go bankrupt, countries leave (or try to leave the EU), markets are volatile, there are some “unusual” governments being elected, trade wars are looming, and we still wonder how we can fully integrate Millennials.

But what do these changes mean for managers today?

Well, managers don’t work in a vacuum, doing everything themselves or delegating only to their teams. As changes become more frequent and more chaotic in a way, communication and influencing become even more important.

Managers need to do more work that requires collaboration across functions, building good working relationships, communicating clearly and effectively to colleagues and to senior management and influencing colleagues to get their work done. In the past, this was a slower and more planned approach. Today, you need to be ready all the time and to react quickly.

So, more than ever, managers need to have great communication and influencing skills, to reach their goals and objectives.

Ready to take action and get the communication skills you need?

Please scroll down and check out our recommendations for your specific communication skills needs.

CONSULT US ABOUT YOUR CAREER DEVELOPMENT.
Get in contact with us to hear about your needs and how you can achieve your career goals.

Communication Training for all Professional Levels

For Entry and Mid-Level Managers

Managers are the conduit between senior level decision makers and their teams. They need to understand and adapt to the language and motivations of their bosses and translate and communicate their goals into actions on the floor.

What communications skills managers need to succeed?

Let’s look at 3 key communication skills that all managers need:

  • communicating at different levels of the organization,
  • giving great presentations and
  • communicating to executives and other senior managers.

For Senior Executives & Directors

Being a leader requires having a sharp eye for business opportunities and changes in the market, but also the ability to convince and inspire the people in your organization about your vision.

As a senior manager or executive, you need take your public speaking to the next level and be able to present your ideas with poise, power and persuasion.

Click on the + to discover more about

  • Executive public speaking
  • Presence and communication for Women in Business

Communication Skills for Entry, Mid-Level Managers & Team Members

ENTRY & MID-LEVEL PROFESSIONALS
Communicating at different levels of the organization

How to adapt your messages to different audiences and situations in your organization?

In your day to day role as a manager, you need to communicate to your team, to your peers and to your boss. Sometimes, it is to a small group, sometimes to a bigger audience. It can be planned or last minute. However, you always need to be passionate, credible and effective.

So, you need to learn how to modify and adapt your communication styles to many different audiences and situations. If you don’t, you won’t get your message across and you will be seen as an ineffective and weak communicator.

MCE Recommends:

Communicating Up, Down & Across the Organization

This 2-day programme is ideal for individual contributors, supervisors and managers with up to 5 years management experience, who want to be strong, effective and passionate communicators and be able to speak to different audiences across the organization

New Skills:

  • target your messages to different audiences
  • blend emotions and logic into your messages
  • build mutual understanding and connections
  • become a passionate and effective communicator

MCE TIP: This programme is for individual contributors, supervisors and managers with up to 5 years management experience. If you are a more experienced manager, we recommend Communicating to your Senior Management and Key Stakeholders instead.

how to communicate with colleagues at work
ENTRY & MID-LEVEL PROFESSIONALS
Giving great presentations

Deliver great presentations and engage your audience.

Do you freeze up at the thought of having to make a presentation? Do you feel your presentation skills are not as good as they should be? Have you got feedback that your presentations could be a bit better?

No-one is born a great presenter, they learn how to become one.  How can you transform yourself from an inexperienced speaker to a skilled presenter?  There are some key skills that you need to develop, including learning how to put together a compelling presentation and deliver it from short notes, making eye contact, breathing appropriately and speaking slowly with assurance while communicating more effectively, engagingly and persuasively. You also need to practice these new skills, over and over again, to get it right.

MCE Recommends:

Effective Presentation Skills

This 3-day hands-on and practical programme is ideal for all business professionals who need to develop their presentation skills, speak in front of groups, pitch ideas to colleagues or management, and have little or no experience of presenting in public.

New Skills:

  • tailor your presentation to your audience
  • use relaxation techniques to overcome nervousness
  • learn how to project your voice and use pauses to dramatize your point
  • expertly handle difficult questions and situations
  • communicate with clarity and conviction
  • gain confidence in your presentation skills

MCE TIP: This is a very hands-on and practical programme and involves lots of real practice in front of groups. Be prepared for hard work and lots of presentations!  No-one is born a great presenter, they learn how to become one.

presentation skills training programme
ENTRY & MID-LEVEL PROFESSIONALS
Communicating to your boss and other senior managers.

Communicating to your boss and senior management

When managers present their ideas and projects for growth and profitability to senior management, they need to be able to package them in business terms. Business relevance is what sells the ideas. Managers need to engage senior managers in what they care about most— costs, profits, customers, competitors, strategy and image. They need to propose real solutions. They also need to get senior management commitment for supporting the implementation of any agreed-upon solution. This is very different from presenting a new project to colleagues.

You need to learn how to frame your ideas and issues in strategic business language, so that you can also speak and understand the language of senior managers.

MCE Recommends:

Communicating to Your Senior Management

This 3-day hands-on and practical programme is ideal for all business professionals who need to develop their presentation skills, speak in front of groups, pitch ideas to colleagues or management, and have little or no experience of presenting in public.

New Skills:

  • tailor your presentation to your audience
  • use relaxation techniques to overcome nervousness
  • learn how to project your voice and use pauses to dramatize your point
  • expertly handle difficult questions and situations
  • communicate with clarity and conviction
  • gain confidence in your presentation skills

MCE TIP: This programme focuses on communicating to senior management and directors. If this is not part of your role, we recommend Communicating Up, Down and Across the Organization. 

Communication Skills for Senior Executives

SENIOR MANAGEMENT LEVEL
Executive public speaking

The 3 Ps: speak, present and communicate with Poise, Power and Persuasion.

From presentations to public speeches, your effectiveness as an executive and future career hinge on your ability to step up to the podium, command attention and transform every presentation into a credible and compelling communication. So, you need to be able to conquer any nervousness, hesitation or fear and connect with the minds and hearts of your audience. You also need to control the room with ease and develop your own style and energy.

MCE Recommends:

Effective Executive Speaking

This practical 3-day programme for senior executives, helps you speak and think with greater clarity. It equips you with the skills to face an audience or camera with confidence and control, while using your own natural speaking style. You also learn techniques to manage stress and give both impromptu and prepared speeches in your organization.

New Skills:

  • conquer your fear and connect with the minds and hearts of your audience
  • take control of the room with ease and inject your style and energy into every presentation
  • gain confidence as you learn by doing, and turn your next speech or presentation into a rewarding experience

MCE TIP: This practical programme for senior executive is intensive. You will make lots of presentations and receive honest and sometimes tough peer feedback. If you are not ready to improve, grow and get real feedback, then this programme might not be for you.

executive public speaking training programme
SENIOR MANAGEMENT LEVEL
Presence and communication for Women in Business

Develop a strong female executive presence

Despite many years of positive progress, women are still underrepresented in many senior executive teams and in many industries. It can be challenging to become a great leader and show your potential in these situations.  So, what can, and should you do to be considered as a potential future leader?

MCE Recommends:

Executive Presence for Women

This hands-on 2-day programme explores the key components of being “powerful” for women in business today. In a supportive atmosphere, you get honest feedback from your facilitator and peers, benefit from videotaping and improvisation practice, and get a realistic idea of your current power image. You then identify and practice improving your power presence. Filled with personalized coaching and intensive feedback, this is the ideal course for women who want to influence and maximize their executive presence in today’s business world.

New Skills:

  • Learn how body language and verbal behaviours affect your image as a leader,
  • recognize how small changes can improve your ability to be perceived as powerful,
  • use your verbal and body language in appropriate ways to increase your influence,
  • understand how powerful leaders vary and balance their verbal and body language depending on the circumstances,
  • learn how to project confidence in any business situation,
  • receive personalized coaching and thorough feedback from your instructors and peers.

MCE TIP: This programme is part of the MCE Women’s Leadership Centre. Why don’t you think about becoming a member and benefit from your membership today with 1-day workshops, webinars, networking events and more.

How to communicate better at work?

Despite all your experience and best intentions, it is sometimes quite difficult to work with some people. There can be conflicts, arguments, hurt feelings that in the end impact negatively the working environment and the results. You may also have been given the feedback that you are too direct, and need learn to be more diplomatic?  So, what can you do about these issues?

Let’s look at two key areas, that some business professionals need to focus on – managing conflict and learning how to be more diplomatic and tactful.

ALL EXPERIENCE LEVELS

Managing conflicts in your working relationships, your team or your department

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.

MCE Recommends:

Managing Conflict

This practical 2-day programme is ideal for business people at all levels of the organization who want to learn conflict management skills, understand their own emotions and behaviours and find productive ways to manage conflict.

New Skills:

  • Recognise the causes of interpersonal conflict.
  • Evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts
  • Develop greater awareness of your emotional triggers and how to control them
  • Create an action-plan around the implementation of your new skills

MCE TIP: Conflict in business is very common, but don’t let it get worse. Most of us lack the basic conflict management skills. You can learn how to manage disputes and disagreements in a positive manner and in many cases even avoid them altogether.

managing conflic training course
ALL EXPERIENCE LEVELS

Communicating with diplomacy, tact and credibility

Your communication in the workplace can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts.

MCE Recommends:

How to Communicate with Diplomacy, Tact and Credibility.

This practical 2-day programme focuses on how you can communicate effectively at work while remaining diplomatic, tactful and keeping credibility. Sometimes being direct or too direct is not the most efficient way to get things done and to get the buy-in of your teams or colleagues.

New Skills:

  • apply diplomacy and tact to be a credible and effective communicator
  • manage the impact your communications have on your image
  • define and leverage your communication style
  • develop and demonstrate better listening skills
  • understand the importance of perceptions
  • explore communication style differences and learn to flex your own style
  • recognize the impact of stress on communications and be able to adjust for it
  • know what makes effective, powerful communication and develop the skills to model it

MCE TIP: Diplomacy and Tact are skills you can learn and that you need in your role as a manager today. Being direct or too direct is not always the best way to get things done.

how to communicate effectively at work

See all Communication Skills Training Programmes

Communicating to Your Senior Management and Key Stakeholders

Communicating to Your Senior Management and Key Stakeholders

Location:

Munich, Amsterdam, Frankfurt, Barcelona, Brussels

Duration:

4 Day(s)

Price:

3950

Dates:

(6x) Nov 2019 to Dec 2020
Leading SelfClassroom ProgrammePopular MCE ProgrammePMI Certified Programme
Effective Presentation Skills

Effective Presentation Skills

Location:

Frankfurt, Brussels, Amsterdam, Barcelona

Duration:

3 Day(s)

Price:

2095

Dates:

(6x) Dec 2019 to Dec 2020
Leading SelfClassroom ProgrammePMI Certified Programme
Effective Executive Speaking

Effective Executive Speaking

Location:

Brussels, Amsterdam

Duration:

3 Day(s)

Price:

2950

Dates:

(3x) Mar 2020 to Oct 2020
Leading SelfClassroom Programme
Creative Thinking in Business

Creative Thinking in Business

Location:

Amsterdam, Frankfurt, Brussels

Duration:

2 Day(s)

Price:

1950

Dates:

(3x) Feb 2020 to Oct 2020
Leading Self
How to Communicate with Diplomacy, Tact and Credibility

How to Communicate with Diplomacy, Tact and Credibility

Location:

Paris, Brussels, Frankfurt, Amsterdam

Duration:

2 Day(s)

Price:

1950

Dates:

(5x) Nov 2019 to Oct 2020
Leading SelfClassroom ProgrammePMI Certified Programme
Communicating Up, Down and Across the Organization

Communicating Up, Down and Across the Organization

Location:

Frankfurt, Brussels, Barcelona, Amsterdam

Duration:

2 Day(s)

Price:

1950

Dates:

(5x) Dec 2019 to Nov 2020
Leading SelfClassroom ProgrammePMI Certified Programme

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