Communication Skills Training

Key competences covered: communicating with diplomacy and tact, presenting to senior management, managing conflict, confidence, targeting your messages to different audiences and more.

MCE has developed a full portfolio of Communication Skills programmes for managers in international companies and organizations. These programmes cover key competences including: communication across the organization, communicating with diplomacy, communicating to senior executives and managing conflict.

These programmes are available as:

  • Open Programmes: Online or Face-to-Face (across EMEA region)
  • Off-the-Shelf: delivered for your company with limited changes
  • Modules: Any of the programmes can be customized for an InCompany solution for your organization.

To find out more about MCE’s services and to arrange a free call:

Communication Skills for Business Professionals

Communicating Up, Down & Across the Organization: focuses on targeting your messages to your audience, framing the message, solving workplace communication issues, confidence, motivation and influence.

Ideal for: all business professionals who want to be a strong, passionate and effective communicator who can speak to a variety of audiences across organizational boundaries.


Communicating with Diplomacy and Tact

How to Communicate with Diplomacy, Tact and Credibility: focuses on managing the impact of your communication, develop listening skills, explore different communication styles, manage stress in communicating, apply diplomacy and tact to be a credible and effective communicator and more.

Ideal for: all business professionals who need to be able to communicate in a tactful and diplomatic way.

Communicating with Senior Executives

Communicating to your Senior Management and Key Stakeholders: focuses on the best practice of presenting and talk to senior executives in your organization. Key topics include: presenting ideas persuasively, strategic direction and what it means for your communication, effective listening, non-verbal communication and more.

Ideal for: all managers who need to communicate projects, plans or strategies to senior executives and other key stakeholders.


Managing Conflict

Managing Conflict & Responding to Conflict: both focus on interpersonal effectiveness, mapping conflict using a 5-step approach, conflict awareness, conflict strategies, trust, dealing with difficult behaviours and more.

Ideal for: all business professionals who want to learn how to expand their conflict management skills, understand emotions and behaviours when addressing conflict, and find productive ways to manage conflict


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