Christian Dekoninck

Faculty PictureChristian’s experience in Leadership, Strategy Implementation and Sales Management has been built over a career of 25 years in key Sales and General Management roles in the Banking industry, from Branch Manager to Distribution Head. He has a proven track record of being an agent of change, positively impacting the sales and financial results for different banks in Belgium, France, Germany and Poland. Christian is people oriented with a hands-on approach and special attention to coaching and development. He strongly believes that both customer and employee satisfaction are the cornerstones to success.

Professional background

Prior to his career as Independent Consultant, Christian&’s corporate career was spent in the Retail Banking industry.
As Managing Director of a large Branch network (400 Branches/3,000 staff) of Kredyt Bank (KBC Group) in Poland, Christian was responsible for both Private Banking and the call centre. Thanks to the implementation of a new strategy the customer base grew by 22% and investment sales reached a record level.
Christian held the position of Managing Director of the Citi Handlowy network. He is credited for building one coherent, strong retail network (over 200 branches/1800 staff) integrating the former Handlowy, CitiGold, Corporate and CitiFinancial (consumer finance) branches into one unit to maximize revenue and cost synergies. Other keys to success were the introduction of a new branch model and setting up a Direct Sales Agent network and Tele-Sales unit.
Before moving to Poland, Christian worked for Citibank in Belgium and developed his banking career from Branch Manager to Regional Director for Northern Belgium. After his first international experience in Paris where he successfully opened a flagship CitiGold Branch on the Champs Elysees and became part of the local management team, he was promoted to Regional Director tasked with restructuring the Branch network in Flanders. Subsequently, he was appointed Managing Director of the call centre in Aachen, Germany, turning it into a profit centre.
Christian started his career as Sales Representative at Generali Belgium.

Education and qualifications

Christian holds a Master in Law degree from the University of Leuven ( KUL), Belgium. He is FIRO-B and Insights certified practitioner and an Instructional Designer (Addie model).


Christian is Belgian and lives in Warsaw. He speaks English, French and Dutch fluently.