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The buzz around the usage of Artificial Intelligence (AI) in organizations has gained a lot of momentum in the last few years. Executives are optimistic about the role of AI in improving business performance and improving the efficiencies of both internal processes and the customer service function.

However, organizations are still in the initial stages of AI adoption and are learning the intricacies of putting this technology to work. There are certain ground-level challenges that organizations are facing with adopting and implementing AI; namely, a lack of skills, budget and executive buy-in. The Learning & Development function can play a vital role in addressing some of these challenges.

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